How to C-3P...Oh, we mean: How to “protocol droid” your customer service
Consider a certain protocol droid (rhymes with “see tree pea, yo”) from a popular cinematic sci-fi franchise. He is AI-enabled assistance personified, translating languages and working to connect people. There’s no reason AI-driven customer service shouldn’t do the same—if it is designed with humans in mind. In today’s edition of The Lead Line, we look at how AI can power customer experiences that would make a certain droid proud. Dig in!
6 ways to deliver great customer service with automation & intelligence
Kiss those clunky CS workflows goodbye
Communication is key when it comes to great customer service—and not just between the agent and the customer. This article explores six ways AI can make it easier to empower agents, help customers to self-serve, and streamline front-, middle-, and back-office workflows.
Designing for people in the age of AI
Technology is—and should be—in the service of humans
What good is a robot buddy if it doesn’t do what you want it to do? Amy Lokey , ServiceNow’s chief experience officer, thinks about this a lot. She believes that a great user experience should feel so natural, it's “nearly invisible.” Read on to find out how the best AI-driven experiences put people front and center.
Leading the AI revolution with our customers
It’s business transformation on steroids, y’all
As the hype cycle of generative AI starts to wind down, it’s time for AI to—how can we say this politely?—put up or shut up. Thankfully, we have seen GenAI in action with our customers and can legitimately say that it is a business transformation game changer. Find out how American Honda Motor Company, Inc. , BT Group , Dell Technologies , LTIMindtree , and STMicroelectronics are putting AI to work for their businesses today.
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Information Technology And Services Consultant at Dotsquares
2moHi, I have a team working in ServiceNow. Can you please let me know the best time to connect/discuss the same. https://dotsquares.com/
AI-driven customer service should be human-centric. By enhancing communication and streamlining workflows, AI empowers agents and provides seamless self-service options. It's about making the experience intuitive and natural.
Director of Sales at Artha Solutions
1yAbsolutely, "AI-driven solutions are truly revolutionizing customer service. The human-centered AI design is paving the way for a stellar customer experience. Thanks for sharing this insightful perspective, ServiceNow."
Head of Enterprise Architecture and Delivery Operations
1yAmazing!! Thanks for delivering such rich content!!