How Do You Build a Care Network So Tight, No Patient Slips Through?

If your healthcare product is technically integrated—but still isn't improving outcomes—you’re not alone. Many teams obsess over APIs while patients fall through the cracks.

What if your tech became the glue holding care teams, systems, and caregivers together—instead of just another tab?

In this episode of the Provider’s Edge Podcast, I spoke with Eugene Paznikov about how CYBX is turning interoperability chaos into coordination clarity. His HIPAA-secure tools work like Slack, feel like modern CRMs, and are used by clinicians every day.

“You’re asking me to be creative, reduce costs, and manage fragmented data—all at the same time. That’s the reality for most CIOs today.” — Eugene Pozdnikov, MBA

Empathy became our anchor. Because no matter your innovation—AI, RPM, scheduling—your product won’t scale if it adds to cognitive overload instead of solving it.

Let’s answer the six questions every founder needs clarity on.

1. What Happens When Systems Can’t Talk to Each Other?

You lose time, trust, and patient outcomes.

Even though 98% of U.S. health systems use a government-certified EHR, true data exchange remains fragmented. Up to 26.9% of hospital errors occur due to interoperability gaps, costing organizations up to $20 million per year. And McKinsey estimates that 20–25% of U.S. healthcare spending (~$1 trillion) is wasted—up to 75% of which could be saved through smarter data structures and coordination.

2. Why Is Data Without Context Dangerous?

Because information overload isn’t insight.

In 2023, 71% of hospitals reported access to external clinical data—but only 42% of clinicians frequently used it at the point of care. That means nearly 30% of hospitals generate data no one actually uses to guide decisions.

“If your solution doesn’t reduce someone’s cognitive load, does it even deserve to scale?” — Sabrina Runbeck, MPH, MHS, PA-C

3. Should Founders Design for Integration—or for Workflow?

Always design for workflow, or it won’t get used.

CYBX isn’t just integrating systems—they’re building workflows clinicians actually use. That’s the difference between adoption and abandonment.

4. Where Should You Test Your HealthTech Ideas First?

With real users, not in a vacuum.

Eugene’s HIPAA-secure chat tool is in beta across a thousand+ facilities. It’s built with actual practitioners in behavioral, primary, and specialty settings. That’s how you bake adoption into your product roadmap.

5. How Are CRMs Shaping the Future of Healthcare Platforms?

By powering ecosystem coordination.

CRMs like Salesforce and HubSpot are becoming the backbone of long-term care coordination—especially in aging and caregiver-centric environments. They provide visibility, automations, and engagement tracking the EHR was never built to deliver.

6. What’s the Litmus Test for a Scalable HealthTech Product?

Does it reduce cognitive load?

One study found chronically ill patients whose care was fragmented incurred $4,542 more per year than those whose care was continuous ( $10,396 vs. $5,854). More fragmentation means more costs, worse outcomes, and more missed handoffs. If your tool doesn’t ease coordination, you're building chaos—not coherence.

🎧 Related Episodes Founders Love

📍 Ep 164 – Busy or Scaling? The Founder Habit That Sabotages Both

In this episode, we unpack the hidden trap of “performative productivity” and why delegation isn’t enough. You'll walk away with practical ways to shift your mindset from operator to strategic leader—so you stop chasing tasks and start compounding results.

📍 Ep 163 – Inside Sutter Health’s ROI-Driven Tech Adoption Strategy

If you’re pitching hospitals, this is your blueprint. We dig into how founders can align their messaging with what enterprise systems actually prioritize—reducing risk, enhancing patient outcomes, and boosting operational efficiency.

📍 Ep 162 – What Makes Value-Based Care Models Work at Scale?

This episode features founders and operators who’ve cracked the code on scaling VBC models—sharing everything from contract design to behavioral nudges that make new care models actually stick. If your solution touches care coordination, patient engagement, or risk-sharing, don’t miss this one.

💬 Where Are You Falling Short on Cognitive Clarity?

Tell me one feature you redesigned after watching real users interact with your product. Share in the comments—you’ll probably help another founder avoid six figures in late-stage pivots.

✅ Want to Keep Growing Without Burning Out Your Team?

Here are 3 ways we can help you today:

🎤 Be a Featured Guest on the Provider’s Edge Have traction and a story to share? Apply to join us on the show: PulsePointPath.com/Call-Sabrina

📊 Ready to turn your pitch into a magnet? 

Send us your draft, let me rewrite it for you 👉 PulsePointPath.com/Pitch-Workshop

🎯 Get You In Front of Investors We match you with the most aligned investors and decision-makers who care about your niche already. Apply at HealthTechShowdown.com.  

★ NEXT STEP ★Need clarity on your hiring or onboarding strategy?Let’s create your people-powered growth blueprint in under 5 hours 👉PulsePointPath.com/Call