How to Keep URL Fields Unlocked by Default in ServiceNow Forms

How to Keep URL Fields Unlocked by Default in ServiceNow Forms

Ever clicked on a locked URL field in a ServiceNow form, only to realize you need to manually unlock it just to add a value? It’s a small inconvenience—but one that developers and users often run into. In this article, we’ll walk through two simple yet effective ways to ensure URL fields are always unlocked by default, making forms more intuitive and efficient.

Whether you're a ServiceNow Developer, Architect, or Consultant, this quick guide offers an easy win for user experience and form design.

Why Are URL Fields Locked by Default?

In ServiceNow, any field of type URL appears with a lock icon if it's empty. Users must click the lock icon to unlock the field before entering a value. While this might have been designed to protect data integrity, it often creates friction—especially in forms where URL fields are expected to be filled out frequently.

Best Practice Recommendation

• Go with the system property if you want consistency across your instance.

• Use the client script only when you have targeted requirements or exceptions.

Both methods are lightweight and easy to implement. They improve the overall form usability—especially for data entry users who need to move quickly without clicking unnecessary icons.

Conclusion

Making small changes like unlocking URL fields by default can significantly enhance your platform's usability. Whether you apply a global property or a targeted client script, the result is a smoother, more user-friendly form experience.

Was This Helpful?

If this tip saved you time or improved your form design process, let us know! Share your experience in the comments or reach out with questions. And if you have your own tricks for enhancing ServiceNow usability, we’d love to hear them.