Insurance Insights – #8
Welcome back to Insurance Insights!
As the London Market navigates a complex landscape shaped by evolving technologies, regulatory shifts and economic pressures, understanding the trends and challenges ahead is crucial. In this issue, we share the Keoghs London Market Report 2025, offering an analysis of key events from 2024, and providing insights into the developments that will shape the market in the year to come.
We also feature the latest MDD Forensic Accountants Claims Interview podcast, where Sarah Howell, an insurance leader with over 20 years of claims management experience, discusses her career journey and how to attract top talent within the industry.
Plus, in a growing trend within residential insurance in North America, experts Jose (Bill) Bridges and Stephen White ARM, AINS, explore how self-surveys are improving risk assessments by ensuring lowering operational costs for insurers.
Lastly, we share the changes taking place in our North American business, with the appointment of Dhara Patel as CEO.
Also in the news…
Recent events
Insurance Innovators Fraud & Claims
On February 25th, Connie Cobb, Pamela Davies and Samantha Ramen attended the Insurance Innovators Fraud and Claims event in London.
The event was a great opportunity to gain insights into the evolving fraud and claims landscape while networking with professionals within the industry.
ABI Annual Conference 2025
On February 27th, we joined The ABI's 40th-anniversary conference in London, where we were able to network with industry leaders and reaffirm our commitment to growth and positive change.
Congratulations to the ABI on this milestone and their new visual identity!
I Love Claims Home and Property Claims Networking Lunch
On March 14th, our property team enjoyed a great afternoon at the I Love Claims Home and Property Claims Networking Lunch.
It was a fantastic event, which supported the Rainbow Trust Children's Charity.
Upcoming events
MDD Cyber Forum 2025
The Cyber Forum, hosted at Lloyd's Old Library in London on March 26th and in association with the Lloyd's Market Association, will feature key discussions on pressing industry topics.
For more information and to register, please email londonevents@mdd.com
IRLA Congress & Business Seminar
We are platinum sponsors of the IRLA Congress & Business Seminar taking place in Brighton from Monday 12th - Wednesday 14th May. The IRLA Congress aims to offer legacy sector updates, news and views, regulator interaction, discussion groups, breakout sessions, meeting space and networking opportunities.
Our monthly newsletters are a round up of the very latest insurance news and trending topics, exploring a range of themes including claims management, technological advancements, talent acquisition, process optimisation, market trends, and enhancing customer experiences.
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