ISP Intel Insider | Edition 36

In this edition, we break down what the latest credential leak means for everyday users (yes, even those who think “there’s nothing important in my email”). We also discuss permitting challenges that delay builds (it's a never-ending subject) and we ask the hard question: Are you still managing your network like it’s 1999? Let’s tackle these blockers head-on—because your future network (and your customers) can’t afford to wait.

“Why Would Anyone Hack Me?”

Why That Mentality Is Putting You at Risk

A recent breach revealed that 16 billion login credentials have been leaked from major platforms like Google, Facebook, and Apple. These aren’t just usernames—they include passwords, exposing everyday users to identity theft, account hijacking, and even larger-scale fraud. 

Yet when one of our CHR employees urged their spouse to update their Gmail password after hearing about the breach, the response was, “Why? Nothing important is in my email.”

That’s exactly the kind of thinking that leaves people—and companies—vulnerable.

Cybercriminals don’t need a reason to target you specifically—they rely on the fact that people reuse passwords, don’t enable MFA, and don’t take action until it's too late. Once they get access to one account, it’s often a gateway to others: banking, subscriptions, and even work credentials.

Here’s what you should do right now:

• Change your password on any platform connected to this breach.
• Use a strong, unique password that isn’t used anywhere else.
• Turn on multi-factor authentication (MFA) for all critical accounts.

Good cyber hygiene isn’t just a best practice—it’s your first line of defense. You need help protecting your organization from breaches like this and CHR can help. We offer comprehensive cybersecurity solutions to help you stay ahead of evolving threats. Contact us today to learn how we can help safeguard your business: https://www.chrsolutions.com/cybersecurity/

Clearing the Path

Dustin Heath Joins Expert Panel on Permitting Challenges in Broadband Expansion

Yesterday, CHR Solutions’ Director of Engineering, Dustin Heath , represented CHR at Broadband Communities Summit in Houston on a panel titled "Let's Work Together: Access to Rights of Way, Easements, Poles, Ducts, and More."

This timely discussion dove into one of the most persistent roadblocks in broadband deployment: permitting. The panel—comprised of experts from across the industry—explored whether local and state governments are truly prepared to manage the growing volume and complexity of permit requests. 

From poles to ducts, and underground to aerial infrastructure, panelists unpacked the real-world pain points at every level—local, state, and federal. The conversation went beyond identifying bottlenecks; it focused on practical solutions and collaboration models that can move projects forward faster and more efficiently. 

As Dustin shared CHR’s on-the-ground experience navigating these challenges, we continue to work alongside providers to streamline permitting and accelerate deployment timelines. Are you having permitting headaches or questions about your next project? Our team is here to help. Contact CHR today to get expert guidance and support: https://www.chrsolutions.com/engineering-services/

The Modern ISP Playbook

Stop Managing Your Network Like Its 1999

In today’s fast-paced broadband environment, relying on outdated, manual network operations is no longer sustainable. In a recent blog post, we break down why it’s essential for ISPs to modernize—and how to do it effectively. Some key takeaways:

1. Manual Doesn’t Mean Safe – Processes that rely on human intervention are slow, error-prone, and introduce avoidable risk.
2. Customer Expectations Have Evolved – End users expect real-time responsiveness, high performance, and seamless experiences—making reactive management unacceptable.
3. Inefficiency Equals Lost Revenue – Daily manual workflows not only slow you down, but they also inflate operational expenses and divert valuable staff time away from growth.
4. AI & Automation Offer Smarter Ops – With automation and AI-driven analytics, ISPs can gain predictive insights, detect network issues ahead of time, and optimize infrastructure proactively.

By embracing modern OSS/BSS solutions paired with intelligent monitoring, you can transition to a network that self-heals, scales efficiently, and meets the elevated expectations of today’s customers.

Want the full breakdown? Read the complete blog here: https://www.chrsolutions.com/blog/legacy-systems/

Ready to modernize your ISP’s network? CHR offers robust, automated solutions to streamline operations, reduce risk, and unleash the true potential of AI-powered efficiency. Contact us to transform your broadband delivery today.

🚗 FIND US ON THE ROAD

• 📍 PTA (Pennsylvania) Annual Convention July 7-9 Hershey, PA
• 📍 CTA (Colorado) Annual Summer Conference July 8-9 Loveland, CO
• 📍 TMEPA (Tennessee) Annual Meeting July 9-11 Nashville, TN
• 📍 FBA Regional Fiber Connect July 17 Anchorage, AK
• 📍 ISE Expo July 29-31 New Orleans, LA

CHR Solutions empowers broadband providers to build smarter, more profitable businesses. From advanced engineering services, cutting-edge cybersecurity solutions, and automated operations software and e-commerce tools, CHR delivers the solutions providers need to streamline operations, grow revenue, and expand their reach. Let’s connect and explore how we can drive your success. Contact us today!