Maintenance: Bias For Action or Inaction
Gabriel Fagade, CMRP, MNSE
Maintenance Management || Operations Excellence || Maintenance Advisory || Coaching|| Experienced Engineer || Maintenance Strategy|| Asset Management
Mary just packed into her new apartment in near Willow Brook Mall. Quite a nice area in Houston. She loves the place.
Not because of the fancy nature of the area but because the apartment fits well into her budget as an entry level graduate seeking for employment.
As part of the settle down process, she raised a couple of work requests for the Maintenance team to fix some issues in her apartment. This includes simple plumbing leakage, few sockets not powered, a lighting bulb not working and the cooling system not working optimally.
To her dismay after about 3 days, the request was closed without the job executed. She placed a call to the apartment admin, and they promised to reopen and work the job.
When she mentioned it to me, few things crossed my mind as a Maintenance professional:
To improve your bottom line, you must invest in your Maintenance organization.
One thing we must realize with the incident described above is that the actions of the team in Willow Brook is just a symptom. The root cause goes deeper than that - absence of an effective Maintenance system.
And you can fix the symptoms every time it occurs, but it will never solve the problem nor make your Maintenance process advance.
Small issues are symptoms of larger issues that need to be resolved for business profitability.
Few ways to address the issues here:
You may question the rationale of these recommendations. But know within your mind that the profitability of your assets is tied to the effectiveness of your Maintenance Operations.
To improve your bottom line, you must invest in your Maintenance organization. Let not Maintenance just be an expense but an investment.
How have you managed this kind of problem within your space?
Let's connect if you need help setting up a Maintenance Management System that works!
Take care.
Maintenance Management || Operations Excellence || Maintenance Advisory || Coaching|| Experienced Engineer || Maintenance Strategy|| Asset Management
3wIf we can't take care of the Small Things, we'll surely mess up the Big Things - Gabriel Fagade
Senior Electrical/HVAC Foreman||Refrigeration
3wInciting analogy on maintenance job activities. Without getting the root cause of the action or inaction the situation remains the same. Using 5 whys or fish bone analysis you can scale through the situation. Thanks for sharing sir.