MCS Residential News Edition | Q2 2025
Delivering Residential Industry Insights and MCS Updates Directly to Your Feed.
Keyless Entry & Other Tech
Research indicates that residents are willing to pay more for tech-driven security features like smart doorbells, video surveillance, and mobile access control.
Efficient Tenant Turns
Cutting tenant turnover costs starts with a proactive, streamlined approach that involves fewer delays, approvals, leading to lower long-term expenses and speed up re-rentals
💫 WHAT RENTERS WANT
Today’s renters want more than just a roof over their heads; they’re looking for smart tech, sustainability, flexible spaces, and high-speed everything.
Discover the amenities renters care about most, and how property owners and operators can stay ahead of the curve on blog.mcs360.com >>
💡MINIMIZE REWORK, MAXIMIZE CLIENT SATISFACTION
Discover how our structured QC framework, including strategic oversight and experienced project management, consistently delivers excellence. Learn More >>
MEET HOUSTON HOLLOWAY
Houston Holloway, National Account Manager at MCS, is committed to increasing the overall performance of residential client portfolios by providing best-in-class support and tailored service.
⬇️ Get to know Houston in Our Q&A below!
What drew you to MCS, and what excites you most about your role as National Account Manager?
"With a multifamily renovation background, I’m excited to dive into SFR and Build-To-Rent while helping grow MCS’ presence across new and existing clients."
You have a strong background in multifamily renovations—how do you see that experience shaping your approach to client relationships here at MCS?
"While SFR and multifamily renovations share similarities; their differences are just as important. Understanding both helps me speak the client’s language and build stronger connections."
Your focus is on bringing in new client logos and deepening existing relationships—what’s your philosophy when it comes to building long-term partnerships?
"The goal is always to build strong partnerships, becoming not just a vendor, but a trusted advisor and extension of the client’s team."
What’s one thing you’ve learned so far at MCS that’s made an impact on how you work or think?
"Learning MCS’ wide range of services has been a key challenge, but also a strength. It creates multiple entry points for new business and opportunities to grow. The ultimate goal is to become a trusted, essential part of our clients’ daily operations."
You hold a degree in Computer Science from Indiana University—how has that contributed to the way you approach sales and strategy in your career?
"Years of coding taught me to be methodical and forward-thinking, traits I’ve carried into my sales career to stay focused and strategic."
Event & Project Management Professional | Client Relationship Specialist | Account Manager
1wGreat read!