Missed Our Higher-Ed Webinar? Here's Everything You Need to Know

If you missed our recent webinar co-hosted by Carahsoft, Atlassian, and Clovity, don’t worry—you’re in the right place to catch up on all the valuable insights we shared. Our webinar was designed not only to showcase our expertise in using Atlassian’s powerful tools for IT operations but also to demonstrate how these solutions can be tailored for non-IT use cases. Whether you’re managing a busy campus administration, coordinating facilities tasks, or overseeing complex projects in various departments, the tools we discussed can transform the way you work.

In this blog, we’ll walk you through the highlights of the webinar, explain why we held the event, and share real-world examples that illustrate how JIRA Project Management, JIRA Service Management, and Confluence can simplify even the most daunting tasks. A huge thank you goes out to Carahsoft and Atlassian sian for joining us as co-hosts, and to our brilliant speakers—Cameron and Arjuna—for explaining these solutions with such clarity. And of course, thanks to McKenzie for moderating the session and keeping the conversation flowing smoothly. We’re proud to announce that Clovity is a Gold Solution Partner with Atlassian, and we are here to provide demos for both IT and non-IT use cases to show you how these tools can be the game-changer you’ve been waiting for.

The Vision Behind the Webinar

At Clovity, we believe that every organization—especially in higher education—deserves a system that works as seamlessly as the people who run it. We organized this webinar to address the daily challenges faced by university teams: the juggling of emails, spreadsheets, and manual tasks that can slow down productivity. Our goal was to illustrate how Atlassian’s suite of products can bring clarity, structure, and efficiency to operations that are often chaotic.

Universities are dynamic environments. From the complexities of project management to the myriad of service requests coming in from different departments, there is an urgent need for tools that offer both flexibility and robust functionality. In our session, we showcased practical examples that reflected a day in the life of a university administrator and a facilities manager. These examples were not just theoretical—they were real-life scenarios that resonate with many institutions looking to streamline their operations.

Why This Webinar Is Important

The importance of this webinar goes beyond just the introduction of powerful tools; it’s about rethinking how work gets done. Here’s why it matters:

• Bridging the Gap Between IT and Non-IT: Our demo was crafted to show that while Atlassian’s tools have their roots in IT, they are incredibly versatile. Whether you’re in IT, administration, facilities, or even student services, these platforms can be configured to meet your unique needs. We emphasized that demos are available for both IT and non-IT use cases, so every department can see the benefits firsthand.
• Eliminating the Chaos of Traditional Methods: Think about the countless emails, endless spreadsheets, and manual processes that are a part of daily operations. With Atlassian’s integrated approach, you can eliminate the friction of these outdated methods. Imagine a world where your team isn’t bogged down by administrative tasks but is empowered to focus on the core mission of the organization—supporting students, faculty, and staff.
• Automation and Efficiency: One of the standout points in the webinar was how automation can relieve your team from repetitive tasks. From ticket routing and approvals to real-time dashboards and notifications, every feature is designed to keep operations running like a well-oiled machine. This means less time spent on chasing down information and more time on meaningful work.
• Transparency and Collaboration: With tools like Confluence, teams have a centralized knowledge base that not only stores information but also makes it accessible to everyone. This transparency breaks down silos between departments and promotes a culture of collaboration. When everyone has access to the same information in real time, decision-making becomes faster and more informed.
• Customization for Your Unique Workflow: Every organization is different, and one size does not fit all. Our session highlighted how Atlassian’s solutions can be customized without requiring deep coding expertise. The no-code/low-code features allow teams to tailor workflows to match the way they work—making the transition smooth and intuitive.

Webinar Highlights: A Day in the Life at a University

Let’s take a closer look at some of the key moments from the webinar:

1. Administration on the Move

Imagine a typical day at a bustling university where an unexpected issue arises—a student group forgets to book a venue for a speaker event. In our demo, the administration team immediately uses JIRA Service Management to check room availability via a Confluence page. With a few clicks, they update the ticket and trigger automated tasks:

• Room Availability Check: The team quickly navigates to the Confluence space that lists all campus venues. Real-time updates show which spaces are free, allowing them to decide on a quick alternative.
• Task Automation: Once the alternative venue is selected, multiple follow-up tasks are auto-generated. For instance, the building security is notified to unlock the space, and the AV team is alerted to set up the necessary equipment. This automation ensures that no step is missed, and everyone is informed without the need for lengthy email chains.

2. Facilities Management in Action

The facilities manager demonstrated how the same tools can be used to handle maintenance requests. In one scenario, a report came in about a malfunctioning light switch in a campus building. Instead of manually logging the request and coordinating with various teams:

• Integrated Ticketing: The request is entered into JIRA Service Management where it is automatically categorized based on the type of maintenance required.
• Real-Time Updates: The system displays the status of the request, and tasks are assigned to the appropriate team members based on their roles. This not only speeds up the resolution process but also keeps all stakeholders informed through a shared dashboard.
• Asset Tracking: Facilities can also keep track of physical assets such as elevators, HVAC units, and even university vehicles. This integrated asset management ensures that when maintenance is required, all the details are right at your fingertips.

3. The Power of Knowledge Sharing with Confluence

Confluence was showcased as much more than just a documentation tool. It serves as a dynamic knowledge base where:

• Self-Service is Empowered: Students and staff can find answers to common queries without having to submit a ticket. For example, if a student loses their ID, Confluence might suggest a documented procedure for replacement, reducing the number of tickets and freeing up the team’s resources.
• Collaborative Updates: Both the administration and facilities teams use Confluence to update project statuses. Real-time collaboration means that any changes made are instantly available to everyone, ensuring that all teams are aligned.
• Streamlined Communication: Instead of multiple email threads, all project updates, timelines, and changes are housed in one place. This leads to fewer misunderstandings and quicker decision-making.

A Big Thank You to Our Partners and Team

We would like to extend our heartfelt thanks to Carahsoft and Atlassian for co-hosting this webinar with Clovity. Their collaboration is a testament to our shared commitment to revolutionizing how organizations operate.

A special shout-out goes to our experts, Cameron and Arjuna, whose clear explanations and practical examples made complex topics accessible and engaging. Their ability to translate technical details into real-life applications truly set this session apart. And we can’t forget McKenzie, whose adept moderation ensured that the conversation remained dynamic, focused, and inclusive.

At Clovity, we’re proud to be Gold Solution Partners with Atlassian. This partnership reflects our dedication to delivering top-notch solutions that empower organizations to break free from outdated processes and embrace modern, efficient ways of working.

The Future of Campus Operations: Expertise You Can Rely On

In today’s fast-paced world, universities and other organizations must continuously adapt to changing demands. Traditional methods like endless email chains and cumbersome spreadsheets simply can’t keep up. That’s where our expertise comes in. With our deep understanding of Atlassian’s suite of tools, we help you create a digital ecosystem that works as hard as you do.

Whether you’re part of an IT team or a non-IT department, our demos are designed to show you practical, scalable solutions that you can implement right away. We’re here to guide you through every step—from initial setup to full-scale automation and integration—ensuring that your workflows are optimized for maximum efficiency.

Imagine a future where:

• Every Service Request is Tracked and Resolved Quickly: With JIRA Service Management, nothing slips through the cracks. Every request is logged, assigned, and resolved systematically, allowing your team to focus on higher-priority tasks.
• Projects Are Managed with Precision: Complex projects become a series of manageable tasks with JIRA Project Management. You can break down large initiatives into epics, stories, tasks, and subtasks, keeping everyone on track.
• Knowledge is Shared Effortlessly: Confluence serves as a central hub for all your documentation needs. It empowers users to find information on their own, reducing the workload on your support teams.
• Automation Takes the Repetitive Work Off Your Plate: From auto-routing tickets to sending notifications, automation minimizes manual tasks and helps your team concentrate on strategic initiatives.
• Departments Work in Harmony: Real-time dashboards and integrated asset management create a transparent environment where every department—from IT and administration to facilities and beyond—can collaborate seamlessly.

Real-World Impact: Transforming University Operations

Let’s take another look at how these solutions can impact your organization:

• Streamlining Campus Events: In our demo, when an unexpected scheduling issue arose, the administration team was able to quickly reassign tasks and update timelines. The seamless integration between Confluence and JIRA Service Management ensured that all involved parties were instantly informed, reducing downtime and ensuring the event went off without a hitch.
• Optimizing Facilities Maintenance: For a facilities manager, keeping track of multiple assets and maintenance tasks can be overwhelming. By using JIRA Service Management alongside an integrated assets module, every maintenance request—from light switch repairs to major infrastructure overhauls—was logged, tracked, and resolved in record time. This level of efficiency translates to lower operational costs and higher satisfaction among staff and students.
• Empowering Self-Service: One of the standout features demonstrated was the ability of Confluence to serve as a self-service portal. When routine questions arise, such as what to do if a student ID is lost, Confluence guides users to the right resources. This deflects a significant number of tickets, allowing support teams to focus on more complex issues.
• Fostering a Culture of Collaboration: The transparency provided by these tools fosters an environment where every team member is in the loop. Real-time updates and dashboards mean that decision-makers can always see the big picture, leading to better strategic planning and a more cohesive working environment.

Your Next Steps Toward a Streamlined Future

We understand that every organization is unique, and there’s no one-size-fits-all solution. That’s why we’re excited to offer personalized demos that cater to both IT and non-IT use cases. Our expertise, backed by our Gold Solution Partner status with Atlassian, means we’re equipped to design and implement workflows that align perfectly with your operational needs.

Ready to Transform Your Campus Operations? Take the first step toward a more efficient and integrated future. As Gold Solution Partners with Atlassian, Clovity is uniquely positioned to deliver tailored solutions that empower your teams. Whether you’re looking to overhaul your IT service management or streamline non-IT processes, our demos will show you exactly how these tools can work for you.

Get in Touch Today! Contact us at 📧 sales@clovity.com or visit 🌐 atlassian.clovity.com to schedule your personalized demo. Experience firsthand how our solutions can transform your workflows and boost productivity across all departments. 🚀

This webinar was more than just an online event—it was a deep dive into how technology can simplify and enhance campus operations. By leveraging Atlassian’s suite of tools and Clovity’s expertise, you can break free from the limitations of outdated processes and unlock a future of streamlined, efficient work.

A heartfelt thank you once again to Carahsoft and Atlassian for their collaboration, to Cameron Starman and Arjuna R. for their engaging and informative presentations, and to McKenzie Nieman for moderating the session. We’re proud to stand alongside our partners as Gold Solution Partners with Atlassian, and we’re excited about the future of campus operations.

If you’re looking for solutions that make your life easier, reduce manual tasks, and promote a culture of transparency and collaboration, then the time to act is now. Your organization deserves a system that works as smart as you do—one that can handle everything from IT challenges to everyday administrative tasks with ease.

At Clovity, we’re ready to show you how our tailored demos can revolutionize your workflows—across IT and non-IT use cases. As proud Gold Solution Partners with Atlassian, we are committed to empowering your team with the tools they need to succeed. Reach out today at 📧 sales@clovity.com or visit 🌐 atlassian.clovity.com. Let’s get started on building a more streamlined, efficient, and collaborative future together. 😊

Thank you for joining us on this journey towards operational excellence. We’re excited to partner with you and demonstrate how cutting-edge technology can create lasting improvements in your day-to-day operations. Together, we can redefine what it means to manage a campus in today’s fast-paced environment.