2025 is already moving fast. As we forge ahead, I’m anchored by recent progress with our partners in improving lives for individuals experiencing physical and behavioral health challenges.
Our shared commitment to improving lives has never been stronger. Over the past year, we’ve dedicated more resources to addressing the unique challenges of high-need, high-cost individuals — an area that will continue to be a priority across our healthcare system. Through our partnerships with providers, health plans and government organizations, we’ve supported individuals through billions of pivotal care moments — whether transitioning from hospital care, responding to 988 Lifeline calls, or facilitating follow-up for vulnerable populations.
Throughout 2025, we’ll continue to keep our eye on three key areas impacting clients and the communities they serve:
- Advancements in health plan and provider collaboration: Seamless collaboration has never been more critical to improve outcomes for high-need, high-cost individuals with complex behavioral health conditions. Addressing the shared challenges of mental illness, substance use disorder and comorbidities requires streamlined means of collaborating with stakeholders to improve patient outcomes without adding cost or resource burdens. Health plans and providers must align more closely than ever to close gaps in care, ensuring individuals receive the right support at the right time.
- Greater focus on behavioral healthcare integration: Primary care physicians and behavioral health providers will need to identify and close gaps in care. Roughly two-thirds of Americans with a diagnosed mental health condition were unable to access treatment, representing millions of individuals going without necessary care. To achieve excellent outcomes, we must treat the underlying conditions. Otherwise, the progress made in managing common chronic conditions may be undone by unaddressed behavioral health events. As demand for services persists with gaps in care, providers will require greater insight and integration of both physical and behavioral healthcare histories.
- Continued rise of Intelligent Assist (IA): IA enhances human decision-making rather than replacing it. As demand for services grows and data volumes increase, IA will help healthcare stakeholders — including providers, health plans and government organizations — anticipate patient needs, manage high-risk populations and streamline administrative processes. By shifting from reactive to proactive care, IA-driven insights will elevate patient outcomes and operational efficiencies.
As the healthcare ecosystem evolves, collaboration remains essential for driving meaningful change. In the coming year and beyond, we look forward to continuing to work alongside leaders across the healthcare industry to deliver innovative care solutions and empower the critical, lifesaving work of all the providers and clinicians, helping to create healthier, more connected individuals and communities.
To learn more, read our latest Annual Impact Report or contact us.
