Orchestrating what matters

Why the next leap in AI isn’t about AI at all

By Bill Campbell

You can feel it — AI is picking up momentum in public safety.

Drones. Wearables. Sensors. Video analytics. They’re all feeding alerts into your systems — promising faster, smarter response. The tools are improving. The pressure is mounting.

But here’s what I keep hearing from Chiefs, Directors, and PSAP leaders:

The real challenge isn’t what AI can do. It’s whether we can trust what it’s working with.

Ingesting data is easy. The hard part is understanding which signals matter — and which ones don’t.

Because when a platform misreads a domestic disturbance or flags a false medical emergency, the cost to your agency is real. The risk to your responders is real. The consequences are public.

That’s why the next big leap in AI for public safety won’t come from new algorithms. It’ll come from our ability to orchestrate the right inputs, design workflows your teams can trust, and make sure humans stay in control — not the black box.

At the end of the day, it’s about usability. Relevance. Confidence in the system.

When the tools don’t match the way your people work — when they’re too rigid, too slow, or too complicated — the entire investment breaks down. Chiefs hear about it first. And then they feel it in turnover, morale, and missed outcomes.

We’ve seen this firsthand. And it’s why we’ve focused so much on aligning platforms to real-world operations — from dispatch to command staff, from single-agency deployments to regional, cloud-based networks.

If it’s not scalable, if it’s not trusted, it won’t last.

So if you’re leading a center, here’s what I’d be thinking about:

• Are the alerts I’m acting on truly reliable?

• Does this system work the way my team works?

• Can I scale it without adding friction or cost?

• And when the system speaks — do I trust it enough to act?

The tech will keep evolving. But our responsibility doesn’t:

Orchestrate what matters. Validate the input. And never take the human out of the loop.

To learn more, visit hxgnpublicsafety.com.

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