Powering Business Transformation with AI Agents from ServiceNow

In today’s fast-paced digital world, businesses across industries—from banking to healthcare—are transforming how they work to meet customer expectations. But legacy systems and siloed teams often slow progress.

That’s why ServiceNow is proud to introduce AI Agents purpose-built for industry-specific transformation—enabling faster service, smarter workflows, and increased productivity.

Why AI Agents Matter

According to the ServiceNow Enterprise AI Maturity Index, C-suite leaders are turning to agentic AI to:

• Enhance user experiences

• Increase workforce productivity

• Improve gross margins

But the real impact of AI hinges on the platform it’s built on—and ServiceNow’s AI Platform is ready to deliver.

What’s New: AI Agents by Industry

AI Agents for Banking

Combat growing volumes of transaction disputes with ServiceNow Disputes Management, built with Visa.

Key capabilities:

• Identify and deflect friendly fraud cases

• Automate dispute resolution

• Ensure policy compliance

• Boost customer satisfaction

Did you know? Friendly fraud makes up 20% of disputes—most of which don’t require manual review.

AI Agents for Technology & Telecom

Deliver proactive and intelligent support with agents that monitor, analyze, and act.

Tech & Telecom AI can:

• Alert CSMs to customer health risks

• Resolve billing disputes efficiently

• Analyze and resolve network incidents

• Guide agents with next-step recommendations

Outcome: Improved customer retention, faster resolution times, and lower operational costs.

AI Agents for Public Sector

Improve service equity and efficiency with intelligent workflows for Freedom of Information Act (FOIA) requests.

Automations include:

• Fee calculations

• Waiver handling

• Exemption flagging

Result: Consistent case handling and more time for public servants to focus on citizen-centric work.

Enhanced Healthcare Operations

In high-stakes healthcare settings, every moment matters.

New capabilities include:

• Care Team Operations for cross-team collaboration

• Biomed Operations for medical device issue resolution

• Care Team Portal, integrated with EMRs

Benefit: Streamlined workflows, faster support, and uninterrupted patient care.

AI Agents for Manufacturing

Ensure seamless collaboration between OEMs and dealers with Manufacturing Commercial Operations.

AI automates:

• Warranty management

• Claims processing

• Partner collaboration workflows

In partnership with Aptiv, ServiceNow now supports automated traceability for OTA software updates—boosting service agility and product quality.

Unified Platform. Cross-Industry Results.

From dispute resolution to billing support and service collaboration, ServiceNow AI Agents connect previously siloed processes, delivering:

• Productivity gains

• Shorter resolution times

• Better employee and customer experiences

• Measurable cost savings

Want to learn more?

Discover how your organization can harness the power of AI for smarter, faster, and more connected service operations.