Preparing Your Staff for a Cerner-to-Epic Conversion in 5 Key Steps

Preparing Your Staff for a Cerner-to-Epic Conversion in 5 Key Steps

Having led a range of healthcare technology initiatives, from developing and leading the industry’s first fully remote go-live and readiness program to the complexities of a flagship, large-scale Epic implementation outside the United States, one fundamental lesson has consistently stood out. That lesson is that the readiness of your end users is the non-negotiable foundation for success. This principle transcends language barriers and diverse working cultures. Even more so than the technical intricacies of the system itself.

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Register for Next Week's Healthy as Tech Talk featuring AWS

In our upcoming Healthy as Tech talk on Wednesday, June 25, Eric Schuller, Executive Cloud Advisor at Optimum Healthcare IT, and Ken Daugherty, Consulting Specialist, CXE at Amazon Web Services (AWS), discuss how Amazon Connect is bringing Amazon’s consumer-grade user design to patient access and creating better experiences for patients, agents, and providers alike. 

In this discussion, we’ll explore:

• Why the traditional contact center model is no longer meeting healthcare’s demands
• How cloud-native AI tools are creating the fast and personal experiences patients crave
• How prioritization and smart routing make escalations and provider access seamless
• How HIPAA-ready sentiment analytics are redefining compliance and care quality
• How to scale capacity up or down without added overhead with pay-per-use pricing

Click here to reserve your seat

Introducing the Visionary Voices podcast

Optimum Healthcare IT launches podcast called 'Visionary Voices'

The Visionary Voices podcast, powered by Optimum Healthcare IT, is a conversational thought leadership podcast that hosts digital and technology healthcare leaders to discuss IT innovation and transformation. These lively engagements will look to the future of healthcare IT, specifically within cloud services, digital and technical transformation, AI, IT strategy and operations, and more.

Click here to learn more about the podcast.

Click here for Episode 1 to learn about Northeast Georgia Health System's cloud-first journey.

Click here for Episode 2 to hear Craig Richardville talk about the evolving role of the CIO in health systems.

Click here for Episode 3 to hear Mike Mosquito discuss the importance of building your personal brand, mentorship, and providing a stage for the collective voice.