Ready for Emotion AI?

🥰 Emotion AI & Empathy plus Elements of your Leadership Approach and Called to Greatness🔊

We're in the sprint to the end of the year, and all of you are also endeavoring to finish the year strong with customers, new products, great pipeline, and, most importantly, good health.

This week's Execution Edge offers a short video about how you can create an approach to crushing the curveballs of the next two months and beyond. Additionally, one of the big investments in GenAI is virtual SDRs and CSMs. Interacting with GenAI and expecting human intuition will require innovation in Emotion AI. Learn what it is and what I think we can do with it.

Finally - add Alex Auerbach's book to your holiday wish list and vacation reading. Called to Greatness suits all of you.

#1: Elements of your Leadership Approach

What does it mean to have an "approach"? Does it mean to ignore your instincts? No - but taking a moment before you act is a good idea. Does it mean a multi-page strategic plan before you act? No - although having a strategy and core values gives your approach context.

Approach is about how you show up and respond to the curveball you inevitably will see. In this video, I share my five elements of approach. My clients work with me to develop these five elements and apply their approach to the issues facing them, their teams, and their businesses.

I look forward to hearing how you craft, and adapt, your approach.

#2: Emotion AI, Empathy, and the Future of Humanity

Emotion AI and Empathetic Selling often appear as opposites, yet both aim to improve customer interactions. As Emotion AI’s applications grow, the question arises: Can Emotion AI replace the human-centered approach of Empathetic Selling, or does it serve as a complementary tool?

In today’s sales landscape, particularly with rising AI use in customer engagement, comparing Emotion AI and Empathy in Sales becomes critical for companies seeking to balance technological advancements with genuine customer connection.

My article discusses:

- What is Emotion AI in a Sales Context?

- Empathetic Selling: The Human Side of Connection

- Advantages of Emotion AI vs. Empathetic Selling

- Limitations of Emotion AI Compared to Empathetic Selling

- The Ideal Role of Emotion AI in an Empathetic Sales Approach

It's no surprise to you, I conclude with Technology as a Complement, Not a Replacement

Emotion AI and Empathy: The Future of Sales

3: Joelle's book recommendation for you - Called to Greatness

Want to learn the mindset skill you need to be your best when it matters most?

My friend Alex Auerbach, former sports psychologist for the Toronto Raptors, wrote this book for you. Inside, you'll learn how to:

- Build mental strength

- Develop a foundation for flourishing

- Master the skills you need for peak performance

If you want to level-up at work or in life, this book, Called to Greatness, is for you.

Get your signed pre-order copy here.

That's it for this edition! Feel free to reply with your reactions, comments, or disputes. I read and respond to all your comments!

Wishing you health, happiness, and abundance!

Joelle