ServiceNow Certificate Management Interview Questions 2025

This article concerns real-time and knowledgeable ServiceNow Certificate Management Interview Questions 2025. It is drafted with the interview theme in mind to provide maximum support for your ServiceNow interview. Go through these ServiceNow Certificate Management Interview Questions thoroughly, as all scenarios have their importance and learning potential.

1. What is ServiceNow Certificate Management?

• It’s a ServiceNow application used to track, monitor, and manage SSL/TLS certificates across an organization.
• It keeps a central inventory of certificates and their details.
• Helps reduce downtime caused by expired or mismanaged certificates.
• Works with Discovery and integrations to pull certificate data automatically.
• Supports notifications for upcoming expirations.
• Designed for better compliance and operational continuity.

2. Why is Certificate Management important for businesses?

• Expired certificates can cause service outages and security risks.
• Helps maintain customer trust by ensuring secure connections.
• Reduces manual tracking effort through automation.
• Improves compliance with security standards.
• Avoids emergency renewals that can be costly.
• Enhances overall IT service reliability.

3. What are the main components of ServiceNow Certificate Management?

• Certificate Inventory for storing certificate records.
• Certificate Expiration Notifications to alert stakeholders.
• Discovery Integration to find certificates automatically.
• Renewal Tracking for managing lifecycle events.
• Dashboards & Reports for monitoring status.
• Task Management for coordinating renewal work.

4. How does ServiceNow detect certificates in the environment?

• Integrates with ServiceNow Discovery to scan devices and services.
• Uses probes and sensors to detect SSL/TLS certificates.
• Can also import certificate data from external sources.
• Updates the CMDB with certificate relationships to CIs.
• Supports both internal and public certificate detection.
• Enables scheduled scans for continuous updates.

5. Can ServiceNow manage certificates without Discovery?

• Yes, but it requires manual entry or imports.
• Manual entry increases administrative overhead.
• Automated updates will be limited without Discovery.
• Still possible to track expirations and send alerts.
• Best suited for smaller environments in manual mode.
• Discovery is strongly recommended for scale.

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