ServiceNow Certificate Management Scenario-Based Questions 2025

This article addresses real-time and knowledgeable ServiceNow Certificate Management Scenario-Based Questions 2025. It is drafted with the interview theme in mind to provide maximum support for your ServiceNow interview. Go through these ServiceNow Certificate Management Scenario-Based Questions 2025 to the end, as all scenarios have their importance and learning potential.

1. What is the core purpose of Certificate Management in ServiceNow?

• It helps track and manage all TLS and PKI certificates across your environment.
• Prevents outages caused by expired or forgotten certificates.
• Automates certificate discovery, monitoring, and renewal workflows.
• Offers visibility through dashboards for better control.
• Reduces manual effort by integrating with existing processes.
• Helps teams stay compliant and secure.

2. How does Certificate Management improve security in an enterprise?

• Ensures certificates are always renewed on time.
• Eliminates the risk of services breaking due to expired certificates.
• Supports proper tracking and revocation when certificates are compromised.
• Centralizes visibility to detect weak or outdated encryption.
• Prevents human error from forgetting certificate renewals.
• Aligns with compliance and audit requirements.

3. What are the key lifecycle stages of a digital certificate in ServiceNow?

• Discovery: Identifying certificates across the infrastructure.
• Inventory: Storing them as CIs for tracking and reporting.
• Monitoring: Keeping tabs on expiry dates and health.
• Renewal: Automating the replacement before expiry.
• Deployment: Installing the new certificate on the target system.
• Retirement: Removing or revoking unused certificates.

4. Why do enterprises struggle with manual certificate tracking?

• Certificates are scattered across teams, apps, and environments.
• Manual spreadsheets or calendars are error-prone.
• No alerts means expirations often go unnoticed.
• High volumes make it hard to track each certificate’s status.
• Renewals are missed, causing unplanned service outages.
• There’s no single source of truth for certificate ownership.

5. What are the business risks of expired certificates?

• Application downtime due to failed HTTPS connections.
• Loss of customer trust from exposed warning messages.
• Security vulnerabilities from outdated certificates.
• Compliance violations from unmonitored expirations.
• High firefighting costs when outages occur unexpectedly.
• Missed SLAs and reputational damage.

TO GET MORE 50 QUESTIONS - CLICK BELOW