Syncro Release Day: XMM™ Edition

Hi there! 👋 Hope everyone is excited for this month's edition of Sync Up - there's so much to talk about and share with you all. Let's get right into it...

At a Glance:

• Windows Patching Dashboard - Live Now!
• End User Management Redesign - Live Now!
• Ticket Metric Standardization - Live Now!
• Ticket Timer Enhancements - Early Access
• May Release Webinar - Sign Up Now
• Roadmap Updates
• Kaseya Connect 2025 - Thank You!

Looking for full bug fixes and back-end updates? View our full release notes here.

Introducing Syncro Extended Monitoring & Management Platform (XMM™)

This release day marks a major milestone for Syncro as we celebrate the launch of XMM™ and begin releasing our Microsoft 365 management features. Over the coming months, Syncro users will be able to secure and manage M365 tenants faster and more efficiently than ever before 🚀

Our initial feature set is currently in early access:

• Microsoft 365 Baseline Management: Monitor and manage CIS-aligned baselines for Microsoft 365 tenants including monitoring and notifications for failures or drift. Click here to sign up for early access. 
• Microsoft 365 User Actions: Reset M365 Passwords and MFA directly inside Syncro. Click here to sign up for early access.
• Entra ID Sync V2: Connect individual tenants or your CSP, with more granular control and hourly syncs. Click here to sign up for early access.

👉 Want to learn more about XMM™? Click here.

📢 Live Now

Windows Patching Dashboard

The Windows Patching Dashboard Beta is now available in Syncro, providing centralized visibility into patch status across all managed Windows devices. This new feature consolidates patching data into one place and allows users to quickly identify devices missing updates, verify policy application, filter data, and assess overall compliance posture, all within one view. 

👉 Click here to learn more.

End User Management Redesign

This feature replaces the existing Contact tab in the Customer module, introducing new UX and enhanced search, sort, and filter capabilities. This view will also display any assets associated with the end user so you can quickly discover and click to them. 

This update adds the new “Syncro Tenant” entity type, giving users the ability to organize Customer Organizations and paves the way to map Syncro Tenants to Microsoft Tenants with our upcoming Entra Id Sync V2. 

Additionally, this update will begging introducing updated terminology across the Syncro platform:

• Customer becomes Customer Organization
• Contact becomes End User

👉 Click here to learn more.

Ticket Metric Standardization

Updates and standardizes ticket metrics across the Syncro platform to ensure better consistency and ease of access across ticket Views and key reports. Improved metrics include Average First Response Time and Average Resolution Time.

👉 Click here to get started.

Coming Soon!

Ticket Timer Enhancements - Early Access

We're excited to announce Early Access for Ticket Timer Enhancements, focusing on a user-centric overhaul of Syncro’s existing time tracking interface. This update aims to simplify navigation and increase scanability for users. Key improvements include a streamlined interface, enhanced note-taking functionality, and improved page performance. 

👉 Click here to sign up for early access.

Join us for our monthly webinar where we will discuss upcoming and recently released items, answer questions, and engage with community feedback. If you are interested in upcoming or recently released features (like XMM™), have questions about the roadmap, or just want a direct line to our product team, we would love to see you at our Release Webinar on Wednesday, May 14th at 10 AM PST.

👉 Click here to register!

To everyone who visited our booth during Kaseya Connect last week, struck up a conversation, or just came by to say hi: thank you. Connecting with you in person reminded us why we do what we do 🧡 Your curiosity about Syncro and XMM, feedback, and good vibes meant the world to our team.

We’re walking away inspired, energized, and so grateful. Let’s keep the momentum going — see you soon!

With appreciation,

Team Syncro