Top 50 Salesforce Interview Questions & Answers 2025
Top 50 Salesforce Interview Questions and Answers 2025 – Beginner to Advanced
Beginner-Level Salesforce Interview Questions
1. Can you explain what Salesforce is and its significance in today’s business world?
Salesforce is a leading cloud-based CRM (Customer Relationship Management) solution. It enables businesses to centralize sales, marketing, customer service, and analytics operations. Companies value it for its scalability, strong integration options, automation features, and AI-powered insights.
2. Name some of Salesforce’s key products.
3. What is a Salesforce Object?
A Salesforce Object is like a database table that stores records.
4. What is a Record in Salesforce?
A record represents a single row in an object, containing data in various fields.
5. How do Standard and Custom Objects differ?
6. What is a Salesforce App?
A group of tabs, objects, and functionalities bundled together to support a specific business workflow.
7. What is a Workflow Rule?
A workflow rule automatically performs actions like sending email notifications or updating fields when defined criteria are met.
8. Workflow vs. Process Builder — what’s the difference?
9. What is a Trigger?
Trigger: An Apex script that executes automatically in response to database actions such as record creation, updates, or deletion.
10. Explain the Salesforce Data Security Model.
Intermediate-Level Salesforce Interview Questions
11. What is a Sandbox in Salesforce?
Sandbox: A Salesforce environment isolated from the live system, designed for testing or development so that any changes do not impact production data. Available types include Developer, Developer Pro, Partial Copy, and Full Copy.
12. What is SOQL?
SOQL (Salesforce Object Query Language) retrieves data from Salesforce objects using query syntax similar to SQL.
13. SOQL vs. SOSL — what’s the difference?
14. Difference between Role and Profile.
15. What is a Junction Object?
A custom object configured with two master-detail relationships to establish a many-to-many link between different objects.
16. What are Governor Limits?
Salesforce sets limits on operations, such as SOQL queries and CPU usage, to maintain stability within its multi-tenant environment.
17. What is Apex?
Apex is Salesforce’s proprietary, strongly typed, object-oriented programming language used for server-side development.
18. Before Trigger vs. After Trigger — explain.
19. What are Validation Rules?
Validation rules enforce data quality by preventing record save if specific conditions aren’t met.
20. What are Lightning Components?
Modular, reusable UI building blocks created using the Lightning Component Framework for Salesforce applications.
Advanced-Level Salesforce Interview Questions
21. Lightning vs. Classic — what’s different?
Lightning offers a modern, responsive UI, improved performance, and advanced customization tools, whereas Classic is an older interface with fewer updates.
22. Why are Apex Test Classes required?
They ensure code reliability, validate logic, and are mandatory for deployment with at least 75% coverage.
23. What is a Flow?
A Flow is a point-and-click automation tool that collects, updates, and processes data without code.
24. What are External Objects?
Objects that reference data stored outside Salesforce, accessible via Salesforce Connect.
25. Name the types of Salesforce Reports.
26. What are Permission Sets?
Additional permission bundles are assigned to users without altering their profile.
27. Public Group vs. Queue — explain.
28. What is Deployment in Salesforce?
The process of moving configurations and customizations between environments using Change Sets, ANT Migration Tool, or Salesforce CLI.
29. What is an API in Salesforce?
A method for integrating Salesforce with external systems. Examples of Salesforce APIs include REST API, SOAP API, and Bulk API.
30. What is Salesforce Shield?
A suite for security and compliance, offering encryption, event monitoring, and field audit trails.
Scenario-Based Salesforce Interview Questions
31. How do you prevent duplicate records?
Use matching rules, duplicate rules, and deduplication tools.
32. How would you notify a manager when a large deal closes?
Create automation using Flow or Process Builder with criteria based on deal amount and stage.
33. How do you secure sensitive data?
Implement field-level security, encrypted fields, and controlled sharing rules.
34. A user cannot see their record — what do you check?
35. Which API is best for integrating Salesforce with ERP?
Depends on the requirement — Bulk API for large data volumes, REST or SOAP for real-time interactions.
Latest 2025 Salesforce Trends & Questions
36. What is Einstein AI?
An AI feature set in Salesforce for predictive insights, recommendations, and automation.
37. How is Generative AI used in Salesforce in 2025?
Through Einstein Copilot for conversational AI and automated content generation.
38. What is Omni-Channel in Salesforce?
A routing feature that assigns cases, leads, and chats based on agent skill and availability.
39. What is DevOps Center?
A modern 2025 solution designed to streamline the Salesforce development process with features like automated workflows and version management.
40. What is Hyperforce?
Salesforce’s architecture for hosting on public cloud platforms for better compliance, scalability, and performance.
Important Salesforce Tools and Features to Master in 2025
41. What is Salesforce AppExchange? AppExchange is Salesforce’s marketplace for prebuilt apps, components, and solutions that can be installed to extend Salesforce functionality without coding.
42. What is a Record Type in Salesforce? Record Types – Let companies provide different page layouts, picklist options, and workflows for the same object depending on the user’s profile.
43. What is a Flow Builder in Salesforce? Flow Builder is a drag-and-drop interface to create automated business processes, including data collection, updates, and complex branching logic.
44. Difference between Process Builder and Flow Builder.
Process Builder – Useful for straightforward automations such as updating records or sending notifications. Flow Builder: Handles complex logic, loops, screens, and integrations.
45. What are Salesforce Reports and Dashboards? Reports: Summarized data views that answer specific business questions. Dashboards: Visual representation of reports using charts, graphs, and metrics.
46. What is Salesforce Knowledge? A knowledge base platform within Salesforce for creating, managing, and sharing articles to support customers and employees.
47. What is a Change Set? A Change Set is a Salesforce feature for moving metadata changes (like objects, fields, and workflows) from one environment to another.
48. What are Salesforce Experience Cloud Sites? Experience Cloud Sites are branded portals for customers, partners, or employees to interact, access data, and collaborate securely.
49. What is Multi-Factor Authentication (MFA) in Salesforce? MFA (Multi-Factor Authentication) – Enhances security by asking users to verify their identity using two or more methods when signing in.
50. How do Salesforce Sandbox Refreshes work? Sandbox refresh replaces the current sandbox data with a new copy from production, which is helpful to test updates or validate configurations in an up-to-date environment.
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