Unifying Siloed IT Data: How Analytics Plus Integrates with Top IT Applications

Across today’s complex IT landscapes, disconnected tools often mean disconnected insights. The scenario below highlights how ManageEngine Analytics Plus brings clarity when every second counts:

It was 2:17 a.m. and the company’s global e-commerce site had been down for 41 minutes. The incident response team was scrambling — ServiceDesk Plus showed hundreds of new tickets pouring in, OpManager had flagged a CPU spike on a critical server, and Endpoint Central had just completed a patch update on those same machines. Coincidence? Correlation? No one knew.

Three tools. Three dashboards. No answers.

The CTO wanted answers. Now.

That’s when the lead system admin opened a dashboard — not in any of the usual tools, but in Analytics Plus. It stitched the incident timeline together: patch update → server CPU spike → cascading service desk alerts. Within minutes, they isolated the problem, rolled back the update, and brought the system back online.

Analytics Plus hadn’t just provided a report. It told the story behind the outage — and helped restore control.

Most mid-to-large enterprises rely on a mix of IT tools—each with its own dashboard, reporting interface, and data storage schema. For example:

• ServiceDesk Plus may handle your IT tickets and SLA management.

• OpManager monitors network and server health.

• Endpoint Central oversees patching and endpoint compliance.

• AssetExplorer manages IT asset inventories.

While these tools serve their own purposes well, they lack a unified layer for cross-functional analysis.

Common Challenges:

• Manual data collation across tools using spreadsheets

• Inconsistent KPIs across teams (e.g., what defines downtime in OpManager vs. the help desk)

• Delayed decision-making due to reporting lags

• Blind spots in capacity planning, SLA trends, and compliance status

The result? Disjointed insights, inefficient operations, and missed opportunities to optimize IT performance.

🔗 Analytics Plus: Built to Integrate, Designed to Empower

ManageEngine Analytics Plus addresses this pain directly by offering prebuilt, native integrations with a broad portfolio of IT applications, including both ManageEngine and select third-party tools. Its integration engine pulls, harmonizes, and visualizes data from across these sources—delivering powerful, enterprise-grade analytics from a single pane of glass.

✅ Key Benefits of Analytics Plus Integration:

1. Out-of-the-box Connectors for ManageEngine Ecosystem

Analytics Plus supports plug-and-play integration with the most-used ManageEngine IT tools:

• ServiceDesk Plus / MSP – Incident analysis, SLA tracking, technician performance

• OpManager – Network performance, downtime analysis, threshold violations

• Endpoint Central – Patch compliance, asset health, OS/software distribution

• AssetExplorer – Asset lifecycle tracking, software usage trends, license audits

• Applications Manager – Application uptime, response time, and business impact

These connectors automatically map entities like technicians, assets, incidents, and alerts across systems.

2. Centralized Dashboards for Unified Monitoring

Say goodbye to tab-hopping. You can now view multi-domain IT metrics—such as SLA compliance, network uptime, patch status, and software deployment effectiveness—in a single, consolidated dashboard.

3. Data Harmonization and Enrichment

Analytics Plus normalizes different schemas and formats across tools. You can create relationships between data sets—for example:

• Linking incident trends with network outages

• Correlating asset usage with ticket volume

• Analyzing patch failures by device criticality

This enables deeper, actionable insights that siloed tools can’t offer on their own.

4. Real-Time Sync and Historical Trends

Whether you're troubleshooting an outage or analyzing performance over quarters, you get the real-time accuracy and historical depth needed for both operational and strategic decisions.

5. Support for Third-Party Data Sources

In addition to native integrations, Analytics Plus also allows:

• Importing data from external SQL databases

• Connecting APIs from third-party tools like Freshservice, Jira, or Nagios

• Uploading flat files (CSV, JSON) for one-off analytics needs

This makes it extensible beyond just the ManageEngine ecosystem.

Case Study Snapshot: A global financial services company managing 5,000+ endpoints and 100,000+ support tickets annually was facing critical delays in issue resolution due to siloed insights. Their IT operations used ServiceDesk Plus for tickets, OpManager for infrastructure, and Endpoint Central for patching—but reporting was decentralized and largely manual.

After implementing Analytics Plus:

• They cut SLA violations by 27% by correlating help desk delays with specific network bottlenecks.

• IT leaders used predictive analytics to forecast patch deployment times across endpoint types.

• Automated weekly executive dashboards saved 10+ hours of reporting effort each month.

The result? A data-driven, proactive IT strategy that elevated both performance and transparency.

Strategic Impact for IT Directors and Admins:

Here’s how the integration capabilities of Analytics Plus translate into tangible enterprise value:

Benefit | Impact

Operational Efficiency | Eliminate data silos and reduce manual effort

Faster Decision-Making | Access unified KPIs and cross-domain dashboards instantly

Better SLA Compliance | Identify and address SLA breaches before they escalate

Stronger Governance | Enable consistent reporting and audit-ready metrics

Scalability | Easily add data sources and scale analytics with IT complexity

How to Get Started with Integration

1. Choose Your Data Sources Start with your core tools (e.g., ServiceDesk Plus, OpManager).

2. Use Native Connectors Install built-in connectors directly from Analytics Plus UI.

3. Configure Relationships Define how fields like asset ID, incident number, or technician map across tools.

4. Customize Dashboards Use prebuilt templates or create your own with drag-and-drop widgets.

5. Automate & Share Schedule reports, set alerts, and share insights across teams or execs.

Final Thoughts: Unified Analytics Is No Longer Optional

In the digital-first era, visibility equals control. The ability to see across your entire IT landscape — from service delivery to infrastructure to endpoint compliance — is mission-critical for IT leaders striving to modernize operations and improve agility.

ManageEngine Analytics Plus doesn’t just give you more dashboards. It gives you clarity, speed, and foresight, so your team can shift from reacting to leading with insight.

If your IT organization is still juggling spreadsheets, patchwork tools, or siloed dashboards, it’s time to step up.

Discover what unified IT analytics can do. Schedule your Sana Soft demo now.