VeriPark Digest - July 25'
Welcome to the third edition of the VeriPark Digest. This issue brings together key highlights from recent months, including new partnerships, insights from industry events, and fresh updates from our team. We remain committed to helping financial institutions strengthen customer engagement through purposeful collaboration, and this edition provides a view of recent updates
Qorus-VeriPark Report: The Five Maturity Levels of SME Banking
VeriPark and Qorus have worked together to provide a structured framework to help banks review and improve how they serve small and medium-sized businesses (SMEs). The report outlines five levels of SME banking maturity, offering practical benchmarks and actionable insights to help financial institutions determine objectives and plan next actions.
The report includes:
A five-level maturity model with clear progression criteria
Six capability areas, including lending, customer view, and integration
Infographics and benchmarking data for easier comparison
Case examples from leading financial institutions
Download the full report here: Qorus-VeriPark report: The five maturity levels of SME Banking | VeriPark
Watch full video: Qorus-VeriPark report: The five maturity levels of SME Banking Video
Recent Partnerships
Fusion Credit Union Selects VeriPark Solutions
VeriPark is pleased to announce its partnership with Fusion Credit Union on a strategic digital transformation initiative. Fusion Credit Union is a member-owned financial institution that provides a comprehensive variety of banking services to both individuals and companies. Fusion Credit Union has teamed with VeriPark to install a modern Customer Relationship Management System (VeriTouch CRM), as well as a complete Loan Origination System (VeriLoan LOS).
This combination will promote more personalised service, increase internal efficiency, and allow better responses to member requirements.
“We’re not just transforming systems. We’re transforming experiences by delivering on each member’s unique needs and wants. Our partnership with VeriPark equips our teams with the tools to deliver smarter, faster, and more relevant service—because our members’ success is our success.” - Dave Hyde, Chief Operating and Information Officer, Fusion Credit Union
Read more here: Fusion Credit Union and VeriPark Launch Dual Transformation Across CRM and LOS | VeriPark
Beem Credit Union Goes Live with VeriPark-Powered Next-Gen Digital Banking Experience
Beem Credit Union, a member-owned financial cooperative in British Columbia, has launched a new digital banking platform in partnership with VeriPark. Powered by VeriChannel, VeriPark’s award-winning digital banking solution, the new platform is fully integrated with Fiserv DNA and Central1 payments infrastructure.
The new platform brings:
A consistent, responsive interface across desktop and mobile devices
Real-time access to core banking services via seamless Fiserv DNA integration
Fast and secure transactions through Central1 payment systems
An agile development process that supports quick deployment and future scalability
This launch marks a significant step forward in Beem’s digital transformation efforts.
More about this partnership: Beem Credit Union Goes Live with VeriPark-Powered Next-Gen Digital Banking Experience | VeriPark
VeriPark and Novulis Align to Improve Digital Customer Engagement
Novulis, a leading IT company focusing on optimising Microsoft Dynamics 365 solutions, has partnered with VeriPark to provide a consistent and efficient client experience throughout the banking lifecycle. VeriPark will focus on delivering personalized and impactful customer experiences, while Novulis will contribute its strengths in infrastructure, cloud integration, and technical enablement on Microsoft platforms.
By combining strategic advisory with end-to-end technology, banks can streamline procedures, increase engagement, and provide a consistent experience across all touchpoints. VeriPark and Novulis aim to help financial institutions develop greater partnerships by utilising smarter, more integrated digital capabilities.
Read more here: VeriPark and Novulis Join Forces to Deliver End-to-End Customer Experience Across Microsoft Technologies | VeriPark
VeriPark Featured in Gartner’s 2025 Market Guide for Digital Banking Platforms
VeriPark has been recognized in Gartner’s 2025 Market Guide for Digital Banking Platforms. The guide highlights key providers offering comprehensive digital banking solutions. VeriPark’s inclusion is based on VeriChannel platform, which delivers seamless omni-channel experiences by integrating digital and physical banking services.
VeriChannel helps banks improve customer engagement and streamline operations, meeting evolving customer expectations. This recognition underscores VeriPark’s commitment to innovation and supporting financial institutions in their digital transformation journeys, and strengthens VeriPark’s position as a trusted partner in the banking technology space.
Read more here: VeriPark recognized in 2025 Gartner® Market Guide for Digital Banking Platforms | VeriPark
Recent Events
Innovation Day with First West Credit Union
VeriPark recently held an Innovation Day event in collaboration with First West Credit Union, focusing on practical ways to improve member experiences through digital tools. The sessions encouraged open conversation about how to align technology with service goals, using Microsoft-based solutions.
With active participation from both teams, the event helped outline clear steps for improving engagement, building on shared priorities, and operational goals while also strengthening the working relationship between VeriPark and First West Credit Union.
🎤 First West Credit Union for a dynamic Innovation Day event on June 3
Money20/20 Europe
Our Specialised Sales VP for VeriChannel spoke at the Microsoft booth during Money20/20 Europe in Amsterdam to present how VeriPark is changing the way banks will operate in the future. The discussion focused on real-world applications, such as role-based copilots and personalised customer journeys, that help organisations eliminate manual processes, improve efficiency, and act on valuable insights.
VeriChannel's integration with Microsoft's AI stack was the focal point of the conversation, demonstrating how these tools can make everyday banking more relevant, responsive, and scalable.
🎤 Delivering Intelligent Banking with AI at Money20/20 Europe | VeriPark
Retail Days 2025
VeriPark took part in Retail Days 2025, sharing practical examples of how loyalty, payments, and CRM systems can be adapted to serve both financial and retail organizations. The session included insights on how our solutions support stronger customer engagement and drive value across sectors.
Together with partners like Microsoft, Fiba Retail Group, and Mavi, we contributed to conversations on how to align technology with real business needs. The event offered a valuable space for knowledge sharing with peers who are shaping how customer interactions are managed and improved.
🎤 What an inspiring session at Retail Days 2025! | VeriPark
Qorus Reinvent Forum
VeriPark participated in the Qorus Reinvent Forum in Vienna, where digital banking leaders shared insights and demonstrated practical methods for improving customer experience. We presented a case study about the Customer Engagement Capability Framework, which outlines a clear structure for improving digital interactions. The team also discussed key findings from the joint Qorus-VeriPark SME Banking Maturity Model studies, which serve as a reference point for banks' strategic development.
The forum included product demonstrations and networking sessions for professionals dedicated to promoting customer-focused banking.
2025 CCUA Canada
VeriPark sponsored and took part in the 2025 Canadian Credit Union Association National Conference in Halifax, joining credit union leaders and technology experts to discuss the future of cooperative banking. The event focused on how financial institutions can adopt digital tools to improve service delivery and member engagement. Conversations included the role of AI in shaping financial services and how omnichannel experiences can support stronger, more consistent interactions.
VeriPark shared practical approaches for credit unions looking to accelerate digital transformation and deliver meaningful value to their members through smart, integrated solutions.
Industry Innovation Days with Bank AlJazira
VeriPark hosted Bank AlJazira's leadership team for a two-day Industry Innovation event, establishing a new phase of their long-standing CRM cooperation. The sessions focused on how to use CRM as the primary driver of customer interaction, as well as how AI can help with personalisation across digital and assisted channels. Attendees discovered real demonstrations, success stories, and transformation plans from regional and global banking leaders. The program also featured roadmap discussions focused on scalable innovation.
This event demonstrated our common commitment to practical solutions that promote long-term growth and service excellence.
2025 World Credit Union Conference
On July 14-16, we participated as a Silver Sponsor at the 2025 World Credit Union Conference in beautiful Stockholm. The event brought together over 1,800 professionals from nearly 60 countries, creating an excellent setting for global knowledge exchange.
At our booth, we had the opportunity to engage in insightful conversations with industry leaders, technology partners, and credit union professionals. We demonstrated how our solutions, like VeriTouch CRM and VeriChannel, are helping credit unions drive financial inclusion, build stronger member relationships, and scale their digital capabilities with confidence.
This event reinforced the value of open collaboration and highlighted the growing demand for practical digital solutions across the credit union sector.
Thank you for reading this edition of the VeriPark Digest. We look forward to sharing more updates, insights, and success stories with you in the next issue.
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