Why does Zendesk have the largest AI customer base in the CX space?
Zendesk is used to support an astonishing 3.3 billion users who generate a staggering 2.8 trillion requests annually! Businesses like Uber with 150 million monthly platform users, Next , who serve customers in 127 countries, Tesco with 330,000 employees and SoundCloud , offering over 400 million tracks from 40 million artists, rely on our platform.
Back in May 2023, over 90% of Zendesk customers were already leveraging AI within our platform. This scale placed us at the forefront of customer experience innovation, and we now boast the largest AI customer base in the CX industry. We are building on this strong foundation with new solutions that any business can implement rapidly.
🌟 Pay for Success, Not Surprises 😨
Pay only when resolutions are achieved
We provide value without hidden costs. Charging based on successful resolutions, means you only pay when a resolution is delivered! This prioritises finding the best path to resolution rather than just responding, which keeps customers happy. For example, SoundCloud saw a 42% increase in CSAT since implementing AI Agents. ✅
Avoid hidden costs and reallocate spend
Additionally, this helps you avoid unexpected costs related to tokens, processing, or interactions that often surprise companies using other AI solutions or in-house models. Moreover, our dynamic pricing model allows you to effectively reallocate spend between human agents and AI. Consequently, our customers see an average reduction of 10% in operational costs, with some experiencing 85%+ reductions. ⚖️
📈 The Largest CX Dataset in the World 🌎
As a result of our extensive usage, Zendesk AI is trained on the largest CX dataset globally. This saves you the time and effort required for data preparation, which includes collecting, cleaning, transforming, and organising data into a usable format for AI models. 📊
This allows your data scientists and engineering teams to concentrate on creating innovative solutions that genuinely set your products and brand apart, like recommendation engines, instead of being hindered by the opportunity cost of building, training, and deploying customer service AI in-house. 💫
🔧 Easy Implementation, Integration and Automation 🤖
Rather than creating scripted conversation flows, you can use your text-based business policies and procedures and the AI agent will then generate a procedure that outlines the most effective path to resolution. This significantly decreases implementation and ongoing optimisation times and increases business agility. ⏱️
Our no-code integration and automation studio allows you to easily automate workflows and connect systems in just 4-5 hours, enhancing automation rates! Ease of deployment leads to rapid time-to-value and immediate measurable results for our customers, including 20%+ improvement in average handling time (AHT), with certain some reporting time savings of 50%+ for their agents. 📉
As a result, your teams can concentrate on complex queries that require human expertise or focus on revenue-generating activities. 💰
🔮 Embrace the Future with Zendesk 🫶
In a world where customer expectations are constantly rising, leveraging AI to enhance your customer experience is no longer a luxury—it's a necessity. We help you unlock the full potential of AI, allowing your business to thrive while delivering exceptional service. If you’re not already on board, now is the time to explore how Zendesk can transform your customer experience strategy! 🦸
Sources
Crafting custom Zendesk experiences since 2011
3moCool read. Will link to it in my next Internal Note newsletter!
Chief Customer Officer at Zendesk
4moYes!!!
Helping Agencies Enhance Citizen Support | CX Advocate | Customer Obsesssed
4moSade Battle Michael Weeman
Yep, not surprised. Zendesk's scale/footprint is so commonly overlooked (and understated). When I look across our client landscape here at TTEC, roughly a quarter/third of the programs we support use Zendesk, which makes it the most commonly used CRM/Agent Desktop platform within our walls.
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