Yes, Chef: Revisiting “The Bear” for Communications Dos and Don’ts

FX’s “The Bear”, an instant hit when it premiered in 2022, is preparing to air season four. Taking place in Chicago, the show follows a restaurant’s kitchen staff as they ping-pong across the scale of functionality. Something is always broken, staff members are constantly fighting and profitability is plummeting. It gave those with previous food experience, like me, severe deja vu, and those who have never worked in a restaurant a gritty look at how chaotic the day-to-day can be.

Two years ago, my colleague Kate Glaviano wrote a piece inspired by the show exploring kitchen skills she learned as a Chicago chef that transitioned well to her work today as a public relations manager for a busy boutique agency. A service industry veteran myself, I’d like to take that article a step further offering a few communications lessons from the highly acclaimed series.

Spoiler alert: in the show’s third season, we see “The Bear,” the upscale restaurant main character Carmy dreamed of opening with his late brother, finally open for business. But after the high of the grand opening in the season two finale, things sour through season three. The menu is changing on a constant basis, and the team feels fractured and out of step with one another, leading to high tensions that prevent the restaurant from reaching its lofty goal of attaining a Michelin star.

The kind of communications chaos seen in the fictional kitchen is bound to produce burnout. It’s not an uncommon story in the business world—a company with a talented team and solid product can't seem to get out of its own way. This is why business leaders sometimes employ communications professionals for input on their day-to-day internal and external operations, to help set their team up for success.

Lessons from The Bear’s kitchen

As communicators, our team frequently advises clients on both internal and external communication functions. For organization leaders who sometimes do not have communications as a core function, there are lessons to learn from The Bear:

• Don’t ignore your team: During season three, Chef de Cuisine Sydney is constantly sidelined at the restaurant. She often tries to speak with the head chef and owner, Carmy, with ideas about improving the menu, only to be ignored or to have his ideas prioritized over her own. At the end of the season, she begins to consider leaving the restaurant altogether. Radio silence is never a good sign for team morale. Your high-value team members need to feel like they’re being heard, and a good communicator can help you figure out the best way to ensure employees feel appreciated and keep difficult conversations constructive. Employees also want to be kept in the loop. A good communications team will work with you to build smart, transparent messaging to make sure your team members feel valued and critical to the company’s future.
• Know your audience: A big point of contention among the kitchen staff in season three was the menu changing daily. While a daily menu change may not be abnormal for a fine-dining institution, most brands need to rely on consistency to build their audience. If your internal team doesn’t understand what your product or service is aimed at, no one will. Shifting priorities can lead to muddled messaging, making audiences unsure if your company is relevant to them. A communications team can serve as a sounding board for new business decisions, ensuring you stay aligned with your target audience and brand consistency.
• Leadership sets the tone: The leadership displayed by Carmy, while effective at times, often devolves into angry outbursts. He frequently yells at his team, causing increased tension among his staff and making operations difficult. On the other hand, when he takes the time to show his team members respect and provide them with the right tools they need to succeed, the team is all the better for it. Toxic leadership can derail an otherwise talented team, stunting the growth of not only the company but also the employees. Poor communications from leadership can also trigger a crisis situation that could attract negative media attention and cause reputational damage to the brand. Leadership should work closely with a communications team to help them find a tone and personal brand that conveys empathy and transparency as well as a commitment to the company and its employees’ professional growth.

Whether The Bear restaurant can bloom into a functioning restaurant remains a question for its fourth season to address. Regardless, we can take the fictional restaurant and its kitchen chaos as a guide for what not to do with your company’s communications. Remember, just because something is working currently, doesn't mean it will last. A big-picture communications strategy that is adaptable and responsive to your operational needs—and those can be a bear to build—can help organizations remain consistent while addressing the shifting needs of any business.