Is Your Contact Center Future-Ready?
Mediatel Data
Conversational AI Contact Center Platform - providing a seamless experience for all existing channels.
Back to Business
Summer may be over, but at Mediatel Data, growth and innovation are just heating up. In this edition, we’re excited to highlight how our CX Hub is reshaping the way customer service teams deliver excellence.
Highlights from a Season of Growth
We continue to refine and expand our platform, making sure your agents and supervisors have the most innovative, most reliable tools at their fingertips.
Step into a new era of customer service, where AI and automation work hand in hand with people to create outstanding experiences.
From omnichannel communication to AI-powered assistance, our platform is built to make every interaction smarter and every agent stronger. Let’s see how our solutions work and the impact they can bring to your business.
One Hub. Every Channel
With Mediatel’s Contact Center Hub, every channel — voice, chat, email, social, or video- comes together in one unified platform. No switching between apps, no lost context. Just one place to serve your customers better.
Your team works smarter with a clean, intuitive interface that keeps everything at their fingertips.
Every interaction, no matter the channel, is connected. If a customer starts on chat and moves to a call, the full history is right there, giving agents the context they need to deliver more personal, consistent service. The result: faster service, stronger teams, and happier customers.
AI & Automation
Smarter customer service starts with AI. From routing and self-service to automated workflows, Mediatel Data equips your team with intelligent tools that reduce repetitive tasks, improve speed, and personalize every interaction, at scale.
What is missing from your portfolio?
Pick the tools that match your Contact Center’s needs, and we’ll help you shape a clear path to success. Together, we’ll make sure your customers get the seamless, connected experience they expect.
Your Journey to Smarter CX
At Mediatel Data, we believe that empowered agents and smarter tools create the foundation for exceptional customer experiences. Our platform brings every interaction together, making service faster, more personal, and more efficient across all channels.
Your insights help us grow. Share your ideas, challenges, or feature requests, and together we’ll shape the future of customer experience.
Is there a solution you’ve been waiting for, or a challenge we can help you solve? Let us know — we’re listening!
We’re here to innovate with you, for you. Let’s turn every challenge into an opportunity for growth, and every interaction into an exceptional experience.
🌐 www.mediatel.ro 📩 info@mediatel.ro 📱 +40 722 744 417