Leadership Communication Techniques

I've coached 400+ CEOs. The best ones don't communicate better. They communicate differently. While average leaders wing it, great ones use proven methods that turn conversations into opportunities. After 20+ years studying top performers, I've identified 7 communication systems that separate good from great. (Save this. You'll need it for your next big meeting.) 1. The 3 Levels of Listening Stop listening to reply. Start listening to understand. Level 1: You're thinking about your response Level 2: You're focused on their words Level 3: You're reading the room—energy, tone, silence One CEO used this to uncover why his top performer was really leaving. Saved a $10M account. 2. What? So What? Now What? Transform rambling updates into decisive action. What = The facts (30 seconds max) So What = Why it matters to the business Now What = The specific decision needed Cut meeting time by 40%. 3. PREP Method Never fumble another investor question. Point: Your answer in one sentence Reason: Why you believe it Example: Proof from your business Point: Reinforce your answer Practice this for 5 minutes daily. Sound prepared always. 4. RACI Matrix Kill confusion before it starts. Responsible: Who does the work Accountable: Who owns success/failure (only ONE person) Consulted: Who gives input Informed: Who needs updates Projects with clear RACI are 3x more likely to succeed. 5. Story of Self/Us/Now Move hearts, not just minds. Story of Self: Why YOU care (personal conviction) Story of Us: Our shared challenge Story of Now: The urgent choice we face This framework has helped politicians win. It'll help you raise capital or inspire your team to meet a big goal. 6. The Pyramid Principle Get board approval in half the time. Start with your recommendation Give 3 supporting arguments (max) Order by impact (strongest first) Data goes last, not first McKinsey consultants swear by this. So should you. 7. COIN Feedback Model Make tough conversations productive. Context: When and where it happened Observation: What you saw (facts only) Impact: The business consequence Next: Agreed action steps No more avoided conversations. No more resentment. Your next funding round, key hire, or major deal doesn't depend on working harder. It depends on communicating better. Because in the end, leadership isn't about having all the answers. It's about asking better questions, listening deeper, and communicating with precision. Your team is waiting for you to lead like this. P.S. Want a PDF of my Leadership Communication Cheat Sheet? Get it free: https://lnkd.in/dbaSN9fJ ♻️ Repost to help a founder level up their communication. Follow Eric Partaker for more leadership tools.

One skill separates great communicators from average ones: Perspective-taking. The ability to see things from someone else’s point of view. But most people do it wrong. Here’s how to do it right, especially when you’re leading or being led: When you’re the boss, persuading down: You’re trying to convince Maria on your team to do something different. She’s pushing back. Your instinct might be to assert your authority. But that’s a mistake. Here’s why… Research shows: The more powerful you feel, the worse your perspective-taking becomes. More power = less understanding. So if you want to persuade Maria, don’t lean into your title. Do the opposite: dial your power down, just briefly. Try this: Before the next conversation, remind yourself: Maria has power too. I need her buy-in. Maybe she sees something I don’t. Lower your feelings of power to raise your perspective. From that place, ask: → What does she see that I’m missing? → What might be in her way? → What’s a win-win outcome? That shift changes the entire dynamic. Instead of steamrolling, you’re collaborating. And that’s how you earn trust and results. Now flip it. You’re the employee persuading your boss. It’s a high-stakes moment. You’re nervous. So do you appeal to emotion? No. Drop the feelings. Focus on interests. Here’s the key question: “What’s in it for them?” Not how you feel. Not your big dream. → Will it save time? → Improve performance? → Help them hit their goals? Make it about their world, not yours. Why? Because every boss has a mental shortcut: → Does this employee make my life easier or harder? Be the person who brings clarity, ideas, and upside. Not complaints, drama, or friction. In summary: → Persuading down? Dial down your power to see clearer. → Persuading up? Focus on their interests, not your emotions. Perspective-taking is a superpower, if you learn how to use it. Now practice, practice, practice.

Hire People BETTER and DIFFERENT Than You. Then do the thing that 𝑎𝑐𝑡𝑢𝑎𝑙𝑙𝑦 𝑚𝑜𝑣𝑒𝑠 𝑡ℎ𝑒 𝑛𝑒𝑒𝑑𝑙𝑒… Learn from them. Sounds simple, right? But here’s the twist—so many leaders can’t seem to do it. Why? Because underneath that simplicity is a lot of ego, fear, and insecurity. Here’s why many leaders get stuck: 1. Insecurity → It’s tough to feel like the least capable person in the room, even though that's the very thing that would unlock exponential growth. 2. Control → Hiring people with less skill lets some leaders hold onto control. It’s an ego-protecting mechanism. 3. Fear of Challenge → Different perspectives mean different ways of thinking. Leaders avoid it because they might get called out or challenged. 4. Comfort Zone → Familiarity feels safe. New people shake things up and push the boundaries. 5. Misguided Loyalty → Leaders hire based on relationships instead of results. 6. Short-Term Thinking → Hiring “cheap” talent might work for quick wins, but you lose the long-term gains from skilled and diverse teams. 7. Lack of Awareness → Some leaders genuinely don’t see the value of hiring beyond their mirror image. ↓ Leaders who avoid surrounding themselves with A-players miss out on so much: ✪ Amplified Intelligence: ↳ Your team's collective genius soars when you're surrounded by people who stretch your thinking. Their diverse skill sets and perspectives catch blind spots and unlock unseen potential. ✪ Fast-Track Growth: ↳ You grow faster because you’re learning from experts who’ve already been where you’re trying to go. When I launched Brain Apes, I knew I needed to learn from people who had specialties I didn’t. The result? We hit five figures in the first month. ✪ Constant Innovation: ↳ The best ideas don’t come from echo chambers. Humility fosters creativity. Hire outside your comfort zone and watch new, innovative solutions pour in. ✪ Better Decision Making: ↳ Different minds, different angles. A diverse team challenges assumptions and spots the things you miss. ✪ Collaboration: ↳ Strong teams are built on complementary skill sets. The whole is stronger than the sum of its parts. ✪ Trust and Culture: ↳ When you empower great people, they don’t just get the job done—they build a culture of loyalty and trust that feeds back into the business. ✪ Sustainability: ↳ It’s about building a team that can run without you. The goal of every great leader? Make yourself replaceable. I’ve done it with Brain Apes. We keep scaling because we have systems and people in place. In the end, leadership isn’t about being the smartest person in the room—it’s about being the most strategic. Hire better, learn faster, and get out of your own way. The rest will take care of itself. シ ♻️ Be kind. Smash that repost button. 💬 Which (1-7) holds the most leaders back?

Too many strategies fail in execution—not because they're wrong, but because no one really understands them. To communicate strategy effectively, you need more than a slide deck. You need clarity on 5 core elements: 1. Purpose – Why your organization exists 2. Perspective – How the future should look 3. Priorities – What you'll focus on 4. Plan – When things will happen 5. People – Who will make it happen Each one answers a different question—and together, they tell a compelling story. This carousel breaks it down in a simple, actionable format you can use right away. ↳ Use this as a checklist. ↳ Share it with your team. ↳ Save it for your next off-site. 👉 Swipe through the post to explore each principle. Which of the 5 is most often overlooked in your experience? #StrategyExecution #Leadership #StrategicCommunication #PurposeDriven #OrganizationalClarity #BusinessStrategy #SoulfulStrategy

I used to believe that being assertive meant being aggressive. The reality is that you can both assert yourself and be kind. 5 proven tips to be more assertive (without being aggressive): 1/ Express your needs and wants clearly Why: Being direct and honest about your needs helps others understand your perspective and enables them to respond appropriately. It demonstrates self-respect and confidence in your own opinions and feelings. How: "I appreciate your input on this project, but I strongly believe we should take a different approach. Focusing on user experience will lead to better conversion. Can we discuss how we can incorporate both of our ideas?" 2/ Use "I" statements to communicate your perspective Why: "I" statements help you take ownership of your thoughts and feelings without placing blame or making accusations. They create a non-confrontational atmosphere that encourages open dialogue and mutual understanding. How: "I appreciate the effort you've put into this presentation, but I have some concerns about the accuracy of the data. I suggest we review the sources together and make any necessary updates to strengthen our case." 3/ Practice active listening and seek to understand others Why: Active listening demonstrates that you value others' perspectives and are willing to engage in a two-way conversation. It helps build trust and rapport, making it easier to find mutually beneficial outcomes. How: "I hear your concerns about the proposed changes to our team structure. Can you tell me more about how these changes will impact your work? I want to ensure that we address any potential issues." 4/ Offer solutions Why: Offering solutions rather than simply stating problems demonstrates your willingness to work collaboratively and find mutually beneficial outcomes. How: "I understand that you want to launch the new feature as soon as possible, but I have concerns about the current timeline. What if we break the launch into two phases? We can release the core functionality in the first phase and then add the additional enhancements in the second phase. This way, we can meet the initial deadline while ensuring the quality of the final product." 5/ Learn to say "No" when necessary Why: Saying "no" to unreasonable requests or demands demonstrates self-respect and helps you maintain control over your time and resources. It also helps prevent burnout and enables you to focus on your priorities. How: "I appreciate you considering me for this new project, but unfortunately, I don't have the capacity to take on additional work at the moment. I'm committed to delivering high-quality results on my current projects, and taking on more would compromise this. Can we revisit this opportunity in a few weeks when my workload is more manageable?" What’s one thing that helped you become more assertive? PS: Assertiveness is a form of self-care that also nurtures healthy, respectful relationships with others. Image Credit: Jenny Nurick

Tired of being the bottleneck? Speak like a leader who inspires. No one teaches us how to be great leaders. Most of us learn by observing those we’ve worked for. We pick up habits along the way - some helpful, others not so much. If we’re honest, we’ve all used phrases that unintentionally demotivate our teams. I know I have. The good news is that leadership is a skill, and like any skill, it can be refined. We can choose to intentionally use words that motivate and inspire, rather than try to control and criticise. It's a small shift, but it can have a big impact. Next time you feel frustrated or find it hard to inspire your team into action, try using language that encourages collaboration and growth. 1/ Instead of saying: "You need to fix this." ↳ Try saying: "Can you walk me through how you plan to approach this?" 2/ Instead of saying: "Don't make mistakes like this again." ↳ Try saying: "What can we take away from this to avoid it happening again?" 3/ Instead of saying: "Just do it the way I showed you." ↳ Try saying: "How would you approach this? Let’s compare ideas." 4/ Instead of saying: "Who's responsible for these mistakes?" ↳ Try saying: "Let’s work together to understand what happened and prevent it next time." 5/ Instead of saying: "I might as well do it myself." ↳ Try saying: "I see you’re struggling with this - how can I help you succeed?" 6/ Instead of saying: "That's not how we do things." ↳ Try saying: "Can you walk me through why you’ve done it this way?" 7/ Instead of saying: "This didn’t go as planned." ↳ Try saying: "I appreciate the effort - how can we adapt this together?" 8/ Instead of saying: "I’ll just save time and do it myself." ↳ Try saying: "I trust your judgment to take this forward. What do you need to make it a success?" 9/ Instead of saying: "Why didn’t you tell me earlier?" ↳ Try saying: "What can we do to improve communication on this?" 10/ Instead of saying: "This isn’t good enough." ↳ Try saying: "What additional support do you need to make this even better?" Leadership isn’t about having all the answers. It’s about creating an environment where others feel trusted, supported, and capable of success. 👉 What phrases do you use to motivate your team instead of micromanaging them? ♻️ Share this post to help your network build stronger leadership skills. 🔔 Follow me, Jen Blandos, for actionable daily insights on business, entrepreneurship, and workplace well-being.

Real conversations at work feel rare. Lately, in my work with employees and leaders, I’ve noticed a troubling pattern: real conversations don’t happen. Instead, people get stuck in confrontation, cynicism, or silence. This pattern reminded me of a powerful chart I often use with executives to talk about this. It shows that real conversations—where tough topics are discussed productively—only happen when two things are present: high psychological safety and strong relationships. Too often, teams fall into one of these traps instead: (a) Cynicism (low safety, low relationships)—where skepticism and disengagement take over. (b) Omerta (low safety, high relationships)—where people stay silent to keep the peace. (c) Confrontation (high safety, low relationships)—where people speak up but without trust, so nothing moves forward. There are three practical steps to create real conversations that turn constructive discrepancies into progress: (1) Create a norm of curiosity. Ask, “What am I missing?” instead of assuming you’re right. Curiosity keeps disagreements productive instead of combative. (2) Balance candor with care. Being direct is valuable—but only when paired with genuine respect. People engage when they feel valued, not attacked. (3) Make it safe to challenge ideas. Model the behavior yourself: invite pushback, thank people for disagreeing, and reward those who surface hard truths. When safety is high, people contribute without fear. Where do you see teams getting stuck? What has helped you foster real conversations? #Leadership #PsychologicalSafety #Communication #Trust #Teamwork #Learning #Disagreement

When I assess team dynamics, I never ask “what’s your communication process?” Instead, I ask:   - Who gets to disagree here? - Who offers the ‘obvious’ idea? - Who names the elephant in the room? - And who pushes things forward when no one’s ready? These aren’t personality traits but team conversation roles. And David Kantor’s research shows that high-performing teams cycle through 4 roles in real-time conversations: 1. Initiator - proposes direction 2. Supporter - builds on the idea 3. Challenger - tests assumptions 4. Observer - brings perspective But here’s what’s not obvious: These roles are not titles, archetypes, or fixed styles. They’re functions and they only show up when the team culture allows them. And that’s where 🧠 team psychological safety comes in. When it's high: - The Challenger dares to disagree without fear of judgment - The Observer can name what others avoid without being dismissed - The Supporter feels safe amplifying ideas, not just agreeing - And the Initiator doesn’t dominate out of silence, but lead within dialogue Because effective team communication isn’t about being present in the room and talking. It’s about ensuring the right mix of roles (!) shows up at the right time. P.S.: Which of these roles is missing (or overused) in your team? 📊 Studies: Kantor, 2012; Edmondson, 1999.

“He thought aggression = leadership. He was wrong.” The country head walked into the room like a storm. Voice loud, footsteps heavy, eyes sharp enough to cut. In meetings, he snapped at juniors. “That’s a stupid idea.” “Don’t waste my time.” “Just do what I say.” Every word landed like a whip crack. At first, people obeyed out of fear. But slowly, the air in the office grew heavy—silence in corridors, fake nods in meetings, ideas swallowed before they were spoken. I still remember one meeting. A young manager, clutching her notepad with sweaty palms, tried to contribute: “Sir, what if we—” Before she could finish, he cut her off: “Not useful. Next.” Her face flushed. She sank back into her chair. And with her, ten other unspoken ideas disappeared from the room. Later, in a one-on-one, he told me proudly: “See, I run a tight ship. They know who’s in charge.” That was his vulnerability—he mistook fear for respect, and aggression for authority. I had to hold up the mirror. 👉 “Fear creates compliance. But it kills creativity. You don’t have a tight ship—you have a sinking one.” We started training him in assertive communication—firm, but respectful. • Replacing “That’s stupid” with “Help me understand your logic.” • Practicing listening without interruption. • Learning to challenge ideas without crushing people. At first, he resisted. “This feels too soft,” he said. But slowly, he began to notice the shift. Weeks later, in another meeting, the same young manager spoke up again. This time, he leaned in and said: “Go on. Tell me more.” The room felt different. Shoulders relaxed. Pens moved again. Ideas started flowing. And at the end of the quarter, when his team hit record numbers, he admitted: “I thought respect came from fear. I was wrong. Respect comes from trust.” 🌟 Lesson: Aggression silences. Assertiveness empowers. Fear creates short-term compliance. Respect creates long-term results. Great leaders don’t intimidate their teams. They inspire them. #ExecutivePresence #LeadershipDevelopment #CommunicationSkills #SoftSkills #Assertiveness #Fortune500 #BusinessGrowth #TeamCulture #Leadership

Disengaged teams kill productivity and profits. Your leadership questions can change everything. 7 years ago, I pursued a professional coaching certification to be a better leader. It has changed the way I lead. Today I work with leaders and teams to help them enhance team engagement. A highly engaged team drives high performance. So there's 10 types of coaching questions I have put together to help leaders improve team engagement. 10 types of coaching questions leaders use, to improve team engagement 1️⃣ Open-Ended Questions → Encourage expansive thinking and prevent "yes" or "no" answers. → Example: "What are some approaches you think we could take to achieve this goal?" 2️⃣ Clarifying Questions → Ensure understanding and encourage deeper exploration. → Example: "When you say the timeline is tight, what specific challenges are you anticipating?" 3️⃣ Reflective Questions → Help the team member assess their own thoughts or actions. → Example: "How do you think your approach impacted the team's outcome?" 4️⃣ Empowering Questions → Build confidence and ownership of decisions. → Example: "What resources or support would help you feel confident moving forward?" 5️⃣ Goal-Oriented Questions → Focus on objectives and desired outcomes. → Example: "What would success look like for you in this role?" 6️⃣ Challenge Questions → Push boundaries and encourage innovative thinking. → Example: "What if we approached this problem from an entirely different angle?" 7️⃣ Feedback-Oriented Questions → Invite constructive input and foster two-way communication. →Example: "What’s one thing I could do differently to better support you and the team?" 8️⃣ Future-Focused Questions → Encourage forward-thinking and vision-setting. →Example: "Where do you see this project or our team a year from now?" 9️⃣ Performance-Based Questions → Evaluate current work and identify areas for improvement or celebration. → Example: "What do you think went well in your last project, and what could have been improved?" 🔟 Solutions-Focused Questions → Guide team members toward actionable steps and creative solutions. → Example: "What options do you see for addressing this challenge?" Leadership isn't about having all the answers. It's about asking the right questions. Start your team's transformation today. ♻️ Share this to help leaders ask the right questions. Follow Adeline Tiah 謝善嫻 for content on leadership culture, future of work and Life 2.0