Hello World

Meet the digital assistant pioneering user ease and efficiency inside QAD Process Intelligence. True to our long-standing commitment to delivering fit-for-purpose enterprise solutions, the introduction of Generative AI in our process mining solution is more than AI for technology’s sake. It provides value by democratizing the power of process mining.

Why a Knowledge Assistant?

QAD Process Intelligence is a process mining solution that discovers, monitors, and enhances business processes in any modern enterprise application. QAD offers exceptional value to manufacturing and supply chain customers through prepackaged flows connecting QAD Adaptive Applications (like ERP and Supplier Management) with Process Intelligence.

The potential of process mining is huge: 86% claimed it added value to their company in a recent study by Deloitte and HFS Research. The same survey uncovered that more than half of organizations reported having a center of excellence fully dedicated to process mining. In other words – the complexity of process mining often prevents adoption within the functional teams that are responsible for their business processes. This is a problem. Furthermore, a McKinsey study put data to what industry feels – there is a talent deficit in ML and AI (which QAD Process Intelligence has utilized from inception). Upskilling is listed as a key method to bridge the skills gap, but traditional methods of upskilling consume considerable time and require consistent repetition. For many, if not most, this ramp-up is prohibitive. But it shouldn’t be, and now it doesn’t need to be.

GenAI Makes Process Mining More Accessible

QAD’s inclusion of Generative AI into Process Intelligence is transforming the accessibility of process mining and, therefore, enabling customers of any size to benefit from increased self-sufficiency. Using a private (and secure) LLM on Amazon Bedrock, QAD has trained our digital knowledge assistant to engage in conversations around process mining. This assistant is one of a growing list of QAD’s Champion AI platform capabilities. It can respond to “common language” questions around key concepts, system navigation, and even summarize insights that QAD Process Intelligence has revealed about your specific processes. This enables business process experts (not just the digital transformation CoE) to learn from QAD Process Intelligence without struggling against the conventional burdens of upskilling. This is more than AI at your fingertips, it is unprecedented insight across your organization.

GenAI Makes Returns Repeatable

Enterprises have gained incredible ROI with QAD Process Intelligence, even before its GenAI assistant was introduced. Imagine going beyond $500k of savings in six months by rolling the solution into another next business unit’s hands while not abandoning the pilot group. Our knowledge assistant is available to Process Intelligence customers, and those using QAD manufacturing and supply chain products may be eligible for a promotional alongside an upgrade. Contact us today to get started!