Jean-Pierre van der Weerd

sourcing it decision making ict procurement service management tender outsourcing it governance service integration outsource coopetition collaboration suppliers vendors human resources it sourcing legal affairs decision tree availability resilience reliability contract management itil insourcing risk analysis mitigation audit identification project management business risk management risk it for business governance service levels formula 1 it for non it staff itsm eu specification turnaround service desk help desk quality kwaliteit gebruikersondersteuning end user processes front office case study cooperation forced competitors ecosystem siam supply chain dillema competition team building team core non core shakespeare metaphore decison business model decision model market analysis tools spice model fundraising usefull multisourcing adaptation survival communication