I have over 25 years of experience and success that includes 8 years in a call center operation (including Quality responsibilities) and 5 years in a PBM environment, including critical regulatory compliance awareness. My leadership background includes management of all operational functions within an organization. Throughout my career, I have built a year-over-year record of success in meeting quality, customer satisfaction, business development, and profitability goals. I am able to leveraging extensive experience, knowledge and skills to drive excellent QA and client service optimization results.
I maintain a balance between minute attention to detail and a focus on strategic, big-pic...
I have over 25 years of experience and success that includes 8 years in a call center operation (including Quality responsibilities) and 5 years in a PBM environment, including critical regulatory compliance awareness. My leadership background includes management of all operational functions within an organization. Throughout my career, I have built a year-over-year record of success in meeting quality, customer satisfaction, business development, and profitability goals. I am able to leveraging extensive experience, knowledge and skills to drive excellent QA and client service optimization results.
I maintain a balance between minute attention to detail and a focus on strategic, big-pic...
