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Johann Diaz

Johann Diaz

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Personal Information
Organization / Workplace
Farnborough, United Kingdom United Kingdom
Occupation
Founder & Chief Evangelist
Industry
Technology / Software / Internet
Website
www.e2eservice.com
About
An MBA qualified business leader with over 25 years experience in IT & OT (Operational Technology), Service & Operations Strategy & Management (ITSM), Service Operating Models, end-to-end Service Management, Service Integration (SIAM) & Service Improvement initiatives, leading people through technical & business change, with a passion for inspiring service excellence and a strong sense of personal and organisational values. Chief Service Officer, Chief Operating Officer. Consulting, project and line management experience in large, medium and small organisations, private and public in IT | IS, Telecoms and other Technology industries, Food and Drinks manufacturing, Energy & Utilities.
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Presentations

(1)

itSMF Conference 2015 - Johann Diaz - Service Mgt is Dead v2.2post

9 years ago • 517 Views
Personal Information
Organization / Workplace
Farnborough, United Kingdom United Kingdom
Occupation
Founder & Chief Evangelist
Industry
Technology / Software / Internet
Website
www.e2eservice.com
About
An MBA qualified business leader with over 25 years experience in IT & OT (Operational Technology), Service & Operations Strategy & Management (ITSM), Service Operating Models, end-to-end Service Management, Service Integration (SIAM) & Service Improvement initiatives, leading people through technical & business change, with a passion for inspiring service excellence and a strong sense of personal and organisational values. Chief Service Officer, Chief Operating Officer. Consulting, project and line management experience in large, medium and small organisations, private and public in IT | IS, Telecoms and other Technology industries, Food and Drinks manufacturing, Energy & Utilities.

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