I am a Customer Service Management Specialist. Highly skilled in many facets of Customer Service Management that include: CRM management, employee management, one call resolution, escalation management, and the coordination of successful customer service teams. I am also a recent graduate with my Masters in Management. I lead customer service teams through the daily execution of advanced customer service strategies, all designed to improve performance.
I am a Customer Service Management Specialist. Highly skilled in many facets of Customer Service Management that include: CRM management, employee management, one call resolution, escalation management, and the coordination of successful customer service teams. I am also a recent graduate with my Masters in Management. I lead customer service teams through the daily execution of advanced customer service strategies, all designed to improve performance.
