I am currently employed by Icomm as a Service Desk Engineer in a 2nd / 3rd line capacity. Working on a busy support desk I handle inbound support tickets and internal escalations for customers based throughout the UK within the SME market.
• 70% customers using a virtualized environment - primarily VMware.
• Citrix administration. NetApp / storage. Remote access configurations.
• Daily SonicWALL security configuration. SSL VPN / ACLs / NAT.
• Cloud based mail security (Mimecast etc). Network configuration – HP, Cisco etc.
• General day to day support desk queries (Desktop OS, Server OS, NAS, VMs, Switches etc).
• Daily support of Active Directory / Group Policy (S...
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cyber security information technology digitalcyber security information infosec hacking digital
I am currently employed by Icomm as a Service Desk Engineer in a 2nd / 3rd line capacity. Working on a busy support desk I handle inbound support tickets and internal escalations for customers based throughout the UK within the SME market.
• 70% customers using a virtualized environment - primarily VMware.
• Citrix administration. NetApp / storage. Remote access configurations.
• Daily SonicWALL security configuration. SSL VPN / ACLs / NAT.
• Cloud based mail security (Mimecast etc). Network configuration – HP, Cisco etc.
• General day to day support desk queries (Desktop OS, Server OS, NAS, VMs, Switches etc).
• Daily support of Active Directory / Group Policy (S...
Tags
cyber security information technology digitalcyber security information infosec hacking digital
