An accomplished Customer Care business leader with over 15 years’ experience in delivering post sales service excellence and delighting customers, mainly gained in the telecommunications and information technology sectors. Most recently worked for Microsoft.
Key strengths include team leadership, analytics, fact based decision making, commercial acumen and general management capability.
Known by peers as a personable and determined colleague, who is compelled to make a difference in the workplace and get the job done.
Key areas of expertise:
Team leadership & development
Contract management & negotiation
Australian Consumer Law
Contact Centre operations management
Customer Care busines.
An accomplished Customer Care business leader with over 15 years’ experience in delivering post sales service excellence and delighting customers, mainly gained in the telecommunications and information technology sectors. Most recently worked for Microsoft.
Key strengths include team leadership, analytics, fact based decision making, commercial acumen and general management capability.
Known by peers as a personable and determined colleague, who is compelled to make a difference in the workplace and get the job done.
Key areas of expertise:
Team leadership & development
Contract management & negotiation
Australian Consumer Law
Contact Centre operations management
Customer Care busines.
