Power Hour Training

bite-size training training power hour management leadership performance management sales personal development managing people customer retail communication difficult people people management customer service call centre selling performance appraisal on-the-job training delegate delegation time management annual appraisal customer relationship management change management resistance to change conflict management business training materials transactional analysis behaviour high performing teams team building objections email office buying behaviour business writing correspondence resistance well-formed outcomes smart complaints goal setting objectives poor performance difficult conversations complaint buying motives influencing customers persuasion presentations public speaking under performance planning and prioritising review difficult conversation feedback appraisal coaching assertiveness confidence bite size training tuckman empowering remote management remote leadership virtual teams virtual leadership tr one-to-one training one-to-one training one-to-one training bargaining negotiation staff development hospitality understanding telephone skills telecommunications meetings interview performance review getting things done prioritising planning and organisation personal effectiveness motivation employee engagement organizational development organizational change retailing relationships influencing people giving feedback positive feedback negative feedback constructive feedback