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SQ Lecture One : Introduction

12 years ago • 2453 Views

SQ Lecture Two : Consumer Behaviour and Service Quality

12 years ago • 4781 Views

SQ Lecture Three : Positioning Services & Developing Service Products (Ch 3 and 4)

12 years ago • 11840 Views

SQ Lecture Four : Distributing Services & Setting Prices and Implementing Revenue Management (Ch 5 and 6)

12 years ago • 2907 Views

SQ Lecture Five : Promoting and Educating Customers & Designing and Managing Service Processes (Chaps 7 and 8)

12 years ago • 4076 Views

SQ Lecture Six : Crafting the Service Environment (chapter 10)

12 years ago • 10733 Views

SQ Lecture Seven - Managing People for Service Advantage

12 years ago • 5927 Views

SQ Lecture Eight - Balancing Demand Against Productive Capacity

12 years ago • 4600 Views

SQ Lecture Nine -Building Relationships & Service Recovery (Chapters 12 and 13)

12 years ago • 5454 Views

SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)

12 years ago • 6910 Views

SQ Lecture Eleven - Change Management and Service Leadership

12 years ago • 1676 Views

SQ Project Guidelines (Part One) - July 2013

11 years ago • 813 Views

SQ Project Guidelines (Part Two) - July 2013

11 years ago • 918 Views

SQ Project Guidelines (Part Three) - July 2013

11 years ago • 843 Views

SQ Exam Revision (October 2013)

11 years ago • 7260 Views

Documents

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SQ MCQ Practice Questions (October 2013)

11 years ago • 12458 Views