Snr Information Management Specialist at HDFC Standard insurance
Industry
Technology / Software / Internet
About
Implementing & Maintaining Incident and Change management process within the team.
Ensure effective and rapid response to major incidents.Writing RCA’s for any SLA Breach.Actively manage the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups.Prepare Summary of Incidents and Changes for Service Review meeting with Clients.Manage and Support all service incidents through to successful completion and user satisfaction.AS400 Operations Iseries Experience
Taking appropriate action on Error messages appearing in Qsysopr message queue.
Incident Management for all the issues on AS/400 servers, VERITAS NetBackup, Control-M Enterprise Manager, HP Open view data pro.
Snr Information Management Specialist at HDFC Standard insurance
Industry
Technology / Software / Internet
About
Implementing & Maintaining Incident and Change management process within the team.
Ensure effective and rapid response to major incidents.Writing RCA’s for any SLA Breach.Actively manage the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups.Prepare Summary of Incidents and Changes for Service Review meeting with Clients.Manage and Support all service incidents through to successful completion and user satisfaction.AS400 Operations Iseries Experience
Taking appropriate action on Error messages appearing in Qsysopr message queue.
Incident Management for all the issues on AS/400 servers, VERITAS NetBackup, Control-M Enterprise Manager, HP Open view data pro.
