9+ Years of experience in Triage, Incident & Problem and Change management along with support role of remote management on various technologies and platforms.
Command center operations support for UNIX / Linux / Solaris / Tandem / Mainframe and Windows production servers in 24x7 environments.
Extensive experience in Triage and IT infrastructure service management processes, such as Incident Management, Problem Management, Change & Release Management, and Process Transition & Service Delivery.
Core Skills Set:
Incident Management -------- BMC Remedy, Peregrine Service Centre, IBM Maximo
Operating Systems ----------- UNIX, RHEL, Solaris, Windows 7, Mainframe zOS [Basics]
Monitoring Tool...
9+ Years of experience in Triage, Incident & Problem and Change management along with support role of remote management on various technologies and platforms.
Command center operations support for UNIX / Linux / Solaris / Tandem / Mainframe and Windows production servers in 24x7 environments.
Extensive experience in Triage and IT infrastructure service management processes, such as Incident Management, Problem Management, Change & Release Management, and Process Transition & Service Delivery.
Core Skills Set:
Incident Management -------- BMC Remedy, Peregrine Service Centre, IBM Maximo
Operating Systems ----------- UNIX, RHEL, Solaris, Windows 7, Mainframe zOS [Basics]
Monitoring Tool...
