Chief Operating Officer / Executive Director / Customer Experience Director
Available for new roles / projects.
I lead organisations and operations to perform better.
I have done so in tech, telecoms and financial services companies, and the public sector.
Experience includes:
• Managed large (300+) and small (5) FTE teams
• Delivered cross-functional transformation programmes that improved performance and saved of tens of millions of pounds
• Improved the customer experience of millions of customers
• Innovated, brought to market new propositions to generate millions in revenue
• Created and led new corporate and customer strategies
• Aligned people, process, technology a
Chief Operating Officer / Executive Director / Customer Experience Director
Available for new roles / projects.
I lead organisations and operations to perform better.
I have done so in tech, telecoms and financial services companies, and the public sector.
Experience includes:
• Managed large (300+) and small (5) FTE teams
• Delivered cross-functional transformation programmes that improved performance and saved of tens of millions of pounds
• Improved the customer experience of millions of customers
• Innovated, brought to market new propositions to generate millions in revenue
• Created and led new corporate and customer strategies
• Aligned people, process, technology a
