Chantel Botha

customer experience customer experience design cxp customer service employee engagement cem customer journey map marketing crm culture coaching employee experience branding employee communication cxday social brand design hr happiness engagement psychology voice of the customer customer relationship management trends innovation custexp skills environment thinking solving listening problem tools eric berne neuroscience brain recruiting recruitment platform media brandlove banking design relationship counselling social media dissapointment change transformation matters motivate happy organisational customer eco-system customer understanding cco chief customer officer leadership design thinking business design measurement insights employee joyrney map strategy cx strategy client centricity delight analysis transactional business develeopment staff improvement employees brand contract family check-sheet interaction relationships laughter yoga laughter yoga wellness cultural inspire employee journey map