Personal Information
Organization / Workplace
Greater Atlanta Area United States
Occupation
Business Development Manager at OpenSpan
Industry
Technology / Software / Internet
Website
www.openspan.com
About
My role at OpenSpan is to inform and educate on OpenSpan Desktop Automation, Robotic Automation and WorkForce Intelligence. We allow companies to improve worker performance and engagement in the call center, back-office or any transaction-based operation.
OpenSpan serves some of the world’s largest enterprises in the financial services, insurance, telecommunications and retail industries by enabling them to apply automation solutions that optimize core business processes and simplify and accelerate transaction execution. Companies using OpenSpan can extend the value of their current technology investments by creating more extensible logic that improves transaction quality and increases r.
Tags
openspan
customer experience
desktop analytics
desktop automation
call center
customer service
user process improvement
customer satisfaction
health insurance
contact center
customer care
activity intelligence
healthcare
claims automation
workflow analysis
application usage
life insurance
car insurance
net promoter score
telecommunications
insurance
gamification
banks and institutions
financial services
retail
technology
healtcare
backoffice
banking
datasheet
claim optimization
membership growth
increased compliance
patient protection and affordable care act
back-office processing
lean six sigma
productivity improvements
business process improvement
reduce aht
amazon we
.net framework
java
software development
job description
optimize throughput
employee engagement
call handling
process adherence
gold standard
worker behavior
agent desktop
nps
csat
intelligent guidance
member service representatives
member services
aca
affordable care act
managed care
cx
telus
workflo
See more
Presentations
(13)Documents
(5)Infographics
(2)Likes
(7)The Art of Storytelling
esprezo
•
11 years ago
Engage Employees to Better Serve Your Customers
OpenSpan
•
11 years ago
Aligning Desktop Analytics to Drive Enterprise Performance
OpenSpan
•
11 years ago
Contact Center Workflows Need Improvement
OpenSpan
•
11 years ago
OpenSpan by the Numbers - Infographics
Frank Wagman
•
12 years ago
OpenSpan - A Better Way to Work, A Better Way to Manage
Frank Wagman
•
12 years ago
Personal Information
Organization / Workplace
Greater Atlanta Area United States
Occupation
Business Development Manager at OpenSpan
Industry
Technology / Software / Internet
Website
www.openspan.com
About
My role at OpenSpan is to inform and educate on OpenSpan Desktop Automation, Robotic Automation and WorkForce Intelligence. We allow companies to improve worker performance and engagement in the call center, back-office or any transaction-based operation.
OpenSpan serves some of the world’s largest enterprises in the financial services, insurance, telecommunications and retail industries by enabling them to apply automation solutions that optimize core business processes and simplify and accelerate transaction execution. Companies using OpenSpan can extend the value of their current technology investments by creating more extensible logic that improves transaction quality and increases r.
Tags
openspan
customer experience
desktop analytics
desktop automation
call center
customer service
user process improvement
customer satisfaction
health insurance
contact center
customer care
activity intelligence
healthcare
claims automation
workflow analysis
application usage
life insurance
car insurance
net promoter score
telecommunications
insurance
gamification
banks and institutions
financial services
retail
technology
healtcare
backoffice
banking
datasheet
claim optimization
membership growth
increased compliance
patient protection and affordable care act
back-office processing
lean six sigma
productivity improvements
business process improvement
reduce aht
amazon we
.net framework
java
software development
job description
optimize throughput
employee engagement
call handling
process adherence
gold standard
worker behavior
agent desktop
nps
csat
intelligent guidance
member service representatives
member services
aca
affordable care act
managed care
cx
telus
workflo
See more