Dynamic 20+ year operations career with deep experience using process engineering to improve customer experience, increase sales, and gain optimal performance. Experienced facilitator and curriculum developer with Green Belt, Black Belt and Kaizen Leader programs. Industry experience includes retail (Home Improvement, Department Store, and Office Supplies), financial services (Acquisition, Customer Service, Collections and Recovery), and telecommunications (Construction).
Experience includes:
|Six Sigma | Lean | Change Management | Business Transformation | Production Forecasting | Project Management | Customer Experience | Contact Center Management | Budgets | Process Re-Engineeri...
Dynamic 20+ year operations career with deep experience using process engineering to improve customer experience, increase sales, and gain optimal performance. Experienced facilitator and curriculum developer with Green Belt, Black Belt and Kaizen Leader programs. Industry experience includes retail (Home Improvement, Department Store, and Office Supplies), financial services (Acquisition, Customer Service, Collections and Recovery), and telecommunications (Construction).
Experience includes:
|Six Sigma | Lean | Change Management | Business Transformation | Production Forecasting | Project Management | Customer Experience | Contact Center Management | Budgets | Process Re-Engineeri...
