John Merritt

189 Followers

2 SlideShares 189 Followers 12 Followings

2 SlideShares 189 Followers 12 Followings

customer experience customer engagement customer service customer customer relationship customer engagement elements business customer interactions moment of truth engage customer engagement strategies moment of engagement human element customer relationships customer service experience digital transformation marketing transformation business transformation customer centricity

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The Human Element

13 years ago • 26423 Views

We Live in Bold Times of Transformation

7 years ago • 16008 Views

Digital Transformation Success

Blue Leopard LLC • 4 years ago

Megatrends for sales organizations

McKinsey on Marketing & Sales • 10 years ago

It's All About the Customer Journey

McKinsey on Marketing & Sales • 11 years ago

Mobile Is Eating the World (2016)

a16z • 9 years ago

trendwatching.com’s 10 CRUCIAL CONSUMER TRENDS FOR 2013

TrendWatching • 12 years ago

A Branded Visual Content Theorem

conceptbakery • 12 years ago

How do we design for the everyware

Helge Tennø • 12 years ago

@GuyKawasaki - 10 Hindsights - @MenloCollege Keynote Address

Empowered Presentations • 12 years ago

Digital into the Third Dimension

Prophets Agency • 12 years ago

Dreamforce 2012: Prioritizing for Scale by Jeremiah Owyang

Jeremiah Owyang • 12 years ago

Shift Happens

Jeff Brenman • 18 years ago

THIRST

Jeff Brenman • 17 years ago

The next 80%

Helge Tennø • 13 years ago

Five things we have learned about mobility from our clients -- IBM, Alistair Rennie

Ed Brill • 13 years ago

10 projects that challenge / change the concept of what communication is

Helge Tennø • 13 years ago

7 Design Principles in Creating a PPT

@SAB_LEE • 13 years ago

Brand experience examples and best practices

Jack Morton Worldwide • 15 years ago

Principles of a Social Business Intro 7DEE

Olivier Blanchard • 13 years ago

60 Minute Brand Strategist: Extended and updated hard cover NOW available.

Idris Mootee • 16 years ago

Innovation can be Trained

Slides That Rock • 13 years ago

Community Management for Business: A primer

Olivier Blanchard • 13 years ago

Changing The Currency

Helge Tennø • 16 years ago

Social CRM: The New Rules of Relationship Management

Jeremiah Owyang • 15 years ago

Social media around the world 2011

Steven Van Belleghem • 13 years ago

Social by Design: Design Thinking & Business

David Armano • 13 years ago

Visualizing the Agency of the Future

JESS3 • 13 years ago

team++; making your team work better together

Neil Crosby • 13 years ago

Measuring our way to future success

Helge Tennø • 13 years ago

The Future of Online Communication for the Financial Services Industry

Kyle Lacy • 13 years ago

Marketing Is Like Kissing by imNylon

Universidade Católica Portuguesa - Centro Regional do Porto • 14 years ago

customer experience customer engagement customer service customer customer relationship customer engagement elements business customer interactions moment of truth engage customer engagement strategies moment of engagement human element customer relationships customer service experience digital transformation marketing transformation business transformation customer centricity

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