Juan Antonio Liedo Rojo, PhD

social business enterprise 2.0 digital marketing social crm marketing automation estrategia digital social business enterprise crm digital transformation digital strategy social intranet social support social media lead to revenue management scrm contact center comunidades de soporte comunidades de clientes social marketing co-creación gov20 social business adoption open government open innovation enterprise20 social business media account based marketing customer engagement center brand communities customer experience km digital workplace abm knowledge management open data juan liedo open gov ibermática aitor moreno gov2.0 linked data management 2.0 congreso telecentros management 20 ogov cx digital cx idea management ideation cliente digital gestion de ideas gestion personas estrategia hcm recursos humanos alineamiento b2b marketing uimp digital business cec centro de atención a usuarios adopción social business social b social banking enterprise 2.0 efqm social commerce cocreación informal learning transformación digital enterprise social networks intranet2.0 cctr innovación intranet e20 l2rm #socbiz #e20 #e20biz #management20 e20 socbiz #e20 #socbiz marketingdigitalb2b socbiz management2.0 lead generation