Knowlagent provides the only call center software that increases agent utilization through automated intraday management and dynamic delivery of coaching, training, communications, and other off-phone, shrinkage activities during idle time.
Knowlagent’s call center software, which improves call center productivity, is on-demand, easy to use and requires no capital expenditures.More than 300,000 agents and managers around the world use Knowlagent’s solution every day to improve overall performance.
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http://www.knowlagentblog.com
http://www.callcenterhuddle.com
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call centercall center performancecall center agentscall center productivitycontact centercustomer experiencecall center coachingperformancebenchmarkscall center metricscustomer servicebenchmark surveyquality monitoringat hometrainingattritioncommunicationsupervisorcoachingagentcoachfirst call resolutionshrinkagefcrcall center agentagent occupancyagent utilizationagent performancecustomer satisfactionagent productivitymobilemulti-channel call centersocial mediametricscontact center multimedia
Knowlagent provides the only call center software that increases agent utilization through automated intraday management and dynamic delivery of coaching, training, communications, and other off-phone, shrinkage activities during idle time.
Knowlagent’s call center software, which improves call center productivity, is on-demand, easy to use and requires no capital expenditures.More than 300,000 agents and managers around the world use Knowlagent’s solution every day to improve overall performance.
Follow us here as well:
http://www.knowlagentblog.com
http://www.callcenterhuddle.com
http://www.youtube.com/user/knowlagent
Tags
call centercall center performancecall center agentscall center productivitycontact centercustomer experiencecall center coachingperformancebenchmarkscall center metricscustomer servicebenchmark surveyquality monitoringat hometrainingattritioncommunicationsupervisorcoachingagentcoachfirst call resolutionshrinkagefcrcall center agentagent occupancyagent utilizationagent performancecustomer satisfactionagent productivitymobilemulti-channel call centersocial mediametricscontact center multimedia
