Luke wrangles with the challenges of how to make interacting with New York State government technology easier "for the people" - drawing inspiration and methods from disciplines such as Service Design, Customer Experience, User Experience, Design Thinking, and User Interface Design.
Tools in the Toolbox:
Sharpies & Post-Its, Personas, Journey Mapping, Ecosystem Mapping, Wireframing, Usability Testing, Analytics, Metrics, User Research, Feedback Loops, Design Studios, Storyboards, Content Strategy, Heuristic Evaluation (plus conversations with actual humans and some empathy)
Luke wrangles with the challenges of how to make interacting with New York State government technology easier "for the people" - drawing inspiration and methods from disciplines such as Service Design, Customer Experience, User Experience, Design Thinking, and User Interface Design.
Tools in the Toolbox:
Sharpies & Post-Its, Personas, Journey Mapping, Ecosystem Mapping, Wireframing, Usability Testing, Analytics, Metrics, User Research, Feedback Loops, Design Studios, Storyboards, Content Strategy, Heuristic Evaluation (plus conversations with actual humans and some empathy)
