Personal Information
Organization / Workplace
Milan Area, Italy Italy
Occupation
founder Club CMMC & Forum UCC+Social
Industry
Telecom / Mobile
About
Actualy I'm working on these items:
- 1) Unified Communication & Collaboration: how to support the market growth (first phase), promote the best practice and avoiding the risks of user resistance
See:
http://www.linkedin.com/groups?gid=2318329&trk=myg_ugrp_ovr
http://www.forum-ucc.it
2) Multimedia Customer Relation: how to reduce cost per contact avoiding impact on performance and quality
See:
http://www.linkedin.com/groups?gid=2318382&trk=myg_ugrp_ovr
http://www.club-cmmc.it/
Tags
customer experience
cx
social collaboration
unified communication
crm
#cx
forum ucc+social
#ai
valore
innovazione
contact center
app
#crm
mobile
#customer
cem
social
collaboration
collaborazione
digital transformation
human touch
condivisione
digitalizzazione
mobile apps
apps
on line
comunicazione
successo
futuro
ucc
unfied communication
contact center; team leader; manager; responsabili
business
cmmc
unfied communication; social collaboration; ucc;
unfied communication; social collaboration
valore aggiunto
forum ucc
marketing
colalboration
communication
uc&c
customer management
relazione cliente
#cmmcawards2018
#customer experience
#customer service
#chatbot
#customer management
#bot
#experience
#relation
work
digital
#cmmcawards2019 #customer #experience #relazione
#app #smartworking #smartspeaker #formazione #soc
employee
#contactcenter
#smartspeaker
#ivr
#intelligenza
multicanalità
digitale
social media
tocco umano
#banche
#omnicanalità
#clienti
awards
smartworking
benchmarking
lavoro
crescita
cambiare
internazionale
milano
rotary
chatbot
customer service
servizio clienti
See more
Presentations
(28)Likes
(1)Basic c++ 11/14 for python programmers
Jen Yee Hong
•
7 years ago
Personal Information
Organization / Workplace
Milan Area, Italy Italy
Occupation
founder Club CMMC & Forum UCC+Social
Industry
Telecom / Mobile
About
Actualy I'm working on these items:
- 1) Unified Communication & Collaboration: how to support the market growth (first phase), promote the best practice and avoiding the risks of user resistance
See:
http://www.linkedin.com/groups?gid=2318329&trk=myg_ugrp_ovr
http://www.forum-ucc.it
2) Multimedia Customer Relation: how to reduce cost per contact avoiding impact on performance and quality
See:
http://www.linkedin.com/groups?gid=2318382&trk=myg_ugrp_ovr
http://www.club-cmmc.it/
Tags
customer experience
cx
social collaboration
unified communication
crm
#cx
forum ucc+social
#ai
valore
innovazione
contact center
app
#crm
mobile
#customer
cem
social
collaboration
collaborazione
digital transformation
human touch
condivisione
digitalizzazione
mobile apps
apps
on line
comunicazione
successo
futuro
ucc
unfied communication
contact center; team leader; manager; responsabili
business
cmmc
unfied communication; social collaboration; ucc;
unfied communication; social collaboration
valore aggiunto
forum ucc
marketing
colalboration
communication
uc&c
customer management
relazione cliente
#cmmcawards2018
#customer experience
#customer service
#chatbot
#customer management
#bot
#experience
#relation
work
digital
#cmmcawards2019 #customer #experience #relazione
#app #smartworking #smartspeaker #formazione #soc
employee
#contactcenter
#smartspeaker
#ivr
#intelligenza
multicanalità
digitale
social media
tocco umano
#banche
#omnicanalità
#clienti
awards
smartworking
benchmarking
lavoro
crescita
cambiare
internazionale
milano
rotary
chatbot
customer service
servizio clienti
See more