Digital creative leader with 15 years of global design experience in prestige beauty, luxury, retail, and consumer goods, creating innovative omni-channel and E/M commerce experiences, and building high-performing design teams that deliver unparalleled consumer experiences.
Brands: Estée Lauder, MAC, Clinique, Aveda, Bobbi Brown, La Mer, Smashbox
Previous: Rolex, SABMiller, Equifax, Timex, Best Buy, Bank of America
Specialties: Creative Direction for Web, Print, Mobile, and Digital at Retail, User Experience, Innovation, Design Strategy, Content Strategy, Prototyping, User Research, Brand Strategy, Digital Marketing.
Contact Details
Tags
social mediaapplecustomer experienceloyaltycustomer centricitycustomer journeynike fuelshoppersnike+virtualzero moment of truthphysicalsocialgooglep&gmobileproduct platforminnovationanalyticsrewardsbankingcustomersecosystemtransactionsfacebookcustomersocial computingbusinesssocial enterprisecustomer relationship managementcompanye-commerceuser interfaceonline retailproduct designgood designdieter ramswillingness to pay premiumadvocacycustomer "wow"brandsfanscross channel experiencecustomer experience journeycustomer retentioncustomer acquisitionjan carlzonmoments of truthcultural relevanceservice designexperience designsocial webengagementcommunityux designcustomer relationshipssocial experience designalways onwowpurple cowfirst moment of truth
Digital creative leader with 15 years of global design experience in prestige beauty, luxury, retail, and consumer goods, creating innovative omni-channel and E/M commerce experiences, and building high-performing design teams that deliver unparalleled consumer experiences.
Brands: Estée Lauder, MAC, Clinique, Aveda, Bobbi Brown, La Mer, Smashbox
Previous: Rolex, SABMiller, Equifax, Timex, Best Buy, Bank of America
Specialties: Creative Direction for Web, Print, Mobile, and Digital at Retail, User Experience, Innovation, Design Strategy, Content Strategy, Prototyping, User Research, Brand Strategy, Digital Marketing.
Tags
social mediaapplecustomer experienceloyaltycustomer centricitycustomer journeynike fuelshoppersnike+virtualzero moment of truthphysicalsocialgooglep&gmobileproduct platforminnovationanalyticsrewardsbankingcustomersecosystemtransactionsfacebookcustomersocial computingbusinesssocial enterprisecustomer relationship managementcompanye-commerceuser interfaceonline retailproduct designgood designdieter ramswillingness to pay premiumadvocacycustomer "wow"brandsfanscross channel experiencecustomer experience journeycustomer retentioncustomer acquisitionjan carlzonmoments of truthcultural relevanceservice designexperience designsocial webengagementcommunityux designcustomer relationshipssocial experience designalways onwowpurple cowfirst moment of truth
