Top performing outcome driven executive with 17 years experience in leading transformation, Process excellence, sales. Credited with being an expert in ITES-BPO industry by NASSCOM and Bureau of Indian standards to write an ISO standard representing India. Decisive and result oriented with outstanding team leading and solution development skills. Combine cross functional industry experience and expertise in different areas.
DELIVERY EXCELLENCE/ TRANSFORMATION
Developed a diagnostic model to assess potential to outsource or move jobs to a sared services model (both within and outside the organization).
Design and implement a service line design based on business process management approac...
Top performing outcome driven executive with 17 years experience in leading transformation, Process excellence, sales. Credited with being an expert in ITES-BPO industry by NASSCOM and Bureau of Indian standards to write an ISO standard representing India. Decisive and result oriented with outstanding team leading and solution development skills. Combine cross functional industry experience and expertise in different areas.
DELIVERY EXCELLENCE/ TRANSFORMATION
Developed a diagnostic model to assess potential to outsource or move jobs to a sared services model (both within and outside the organization).
Design and implement a service line design based on business process management approac...
