Steven Van Belleghem

steven van belleghem social media insites consulting conversation manager research word-of-mouth conversation management facebook twitter marketing conversation company digital marketing customer service advertising content marketing insites co-creation customer experience zappos conversations word-of-mouth marketing when digital becomes human collaboration future of customer relations digital strategy crowdsourcing innovation customer relationship management self service marketing 2020 market research strategy big data amazon peter hinssen google technology linkedin customer centric kodak mobile customer loyalty superstar company culture lego danone campaigns social media marketing social business company culture statistics social media integration business book intel pemco diageo research communities cisco open innovation data wom digital first hr uber branding strategy future of marketing future of customer service marketing strategy human versus machine word of mouth starbucks airbnb book business inspiration company structure robots silicon valley brand identification tv advertising product launches brand activation sales impact of advertising likeability spot activation blogging nestl personal branding speed of trust alladin coca cola a whole new world trust conversation strategies reesarch consumers digital covey offline word-of-mouth profile the conversation manager liquor brand observing consumer trends joining the conversation join superstars niels schillewaert people spss content observations values touchpoints ibm books superstar masters mba sociale media business structure personality online tuesday change 0 online safari mrs web 2 marketing foundation retail vlerick web 20 empower best employer employee happiness beste werkgever internal communication observe seo facilitate employer branding leadership ambition human transformation artificial intelligence digital transformation keynote speaker human like customer service second computer age data strategy netflix lyft organisational design tesla personal service crowd service crowd sourcing angry birds mobile gaming disney evernote apple blue kai salesforce.com quid customer experience during corona crisis marketing during corona crisis corona crisis future of customer experience customer drones twilio trends 2017 trends 2016 micro content marketing purpose hubspot inbound marketing snackable content vine content management snackbytes snapchat istagram 3d printing personal experiences san francisco consumer 2020 customer centricity tom de ruyck foursquare quotes contentmarketing online marketing pilot projects social enterprise power to the people empowered consumer arab spring 2011 overview london riots market trends tesco consumer power klm business case social media stats netlog facts and figures social media networks inbev dell social media strategy taco bell yahoo microsoft seattle heineken threadless emotion ben & jerry friendship coolblue self serving agile marketing organization content strategy conversion pinterest blog b2b youtube customer consulting boards sara lee communities unilever nokia integration social media