- AE Long-Term Financial Effects of Quality Management System Maturity Based on ISO 9001 Principles 1014 Amfiteatru Economic Khanna, V. K., Vrat, P., Shankar, R. and Sahay, B. S., 2004. Managing the transition phases in the TQM journey: a system dynamics approach. International Journal of Quality & Reliability Management, 21(5), pp. 518-544.
Paper not yet in RePEc: Add citation now
Corbett, C., Montes-Sancho, M. and Kirsch, D., 2005. The financial impact of ISO 9000 certification in United States: an empirical analysis. Management Science, 51(7), pp. 1046–1059.
- Dick, G. P. M., 2000. ISO 9000 certification benefits, reality or myth? The TQM Magazine, 12(6), pp. 365-371.
Paper not yet in RePEc: Add citation now
- Duh, R.-R., Hsu, A. W.-H. and Huang, P.-W., 2012. Determinants and performance effect of TQM practices: An integrated model approach. Total Quality Management & Business Excellence, 23(6), pp. 689-701.
Paper not yet in RePEc: Add citation now
Easton, G. S. and Jarrell, S. L., 1998. The effects of total quality management on corporate performance: an empirical investigation. Journal of Business, 71(2), pp. 253–307.
- Evans, J. R., 2008. Quality and performance excellence – management, organization and strategy. 5th ed. Mason (OH): South-Western.
Paper not yet in RePEc: Add citation now
Hendricks, K. B. and Singhal, V. R., 1997. Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards. Management Science, 43, pp. 1258–1274.
- Hendricks, K. B. and Singhal, V. R., 2001. Firm characteristics, total quality management, and financial performance. Journal of Operations Management, 19, pp. 269-285.
Paper not yet in RePEc: Add citation now
- Heras, I., Dick, G. and Casadesus, M., 2002. ISO 9000 registration’s impact on sales and profitability: a longitudinal analysis of performance before and after accreditation. The International Journal of Quality & Reliability Management, 19, pp. 774–791.
Paper not yet in RePEc: Add citation now
- Herzallah, A. M., Gutiérrez Gutiérrez, L. and Rosas, J. F. M., 2014. Total quality management practices, competitive strategies and financial performance: the case of Palestinian industrial SMEs. Total Quality Management & Business Excellence, 25(5/6), pp. 635-649.
Paper not yet in RePEc: Add citation now
Ioncică, M., Negoiţă, I. M., Petrescu, E.-C. and Ioncică, D. 2009. Using the European model of total quality management to assess the performance of organizations. Case study on educational services. Amfiteatru Economic, 11(26), pp. 402-411.
- Ismyrlis, V. and Moschidis, O., 2015. The use of quality management systems, tools, and techniques in ISO 9001:2008 certified companies with multidimensional statistics: the Greek case. Total Quality Management & Business Excellence, 26(5), pp. 497-514.
Paper not yet in RePEc: Add citation now
Ittner, C. D. and Larcker, D., 1997. The performance effects of process management techniques. Management Science, 43, pp. 522–534.
- Jaca, C. and Psomas, E., 2015. Total quality management practices and performance outcomes in Spanish service companies. Total Quality Management & Business Excellence, 26(9), pp. 958-970.
Paper not yet in RePEc: Add citation now
- Kaynak, H., 2003. The relationship between total quality management practices and their effects on firm performance, Journal of Operations Management, 21, pp. 405–435.
Paper not yet in RePEc: Add citation now
- Kumar, V., Choisne, F., Grosbois, D. and Kumar, U., 2007. Impact of TQM on company's performance. International Journal of Quality & Reliability Management, 26(1), pp. 2337.
Paper not yet in RePEc: Add citation now
- Lakhal, L., Pasin, F. and Limam, M., 2006. Quality management practices and their impact on performance. International Journal of Quality & Reliability Management, 23(6), pp. 625-646.
Paper not yet in RePEc: Add citation now
- Li, J., Fok, W., Fok, L. and Hartman, S., 2002. The impact of QM maturity upon the extent and effectiveness of customer relationship management systems. Supply Chain Management: An International Journal, 7(4), pp. 212-224.
Paper not yet in RePEc: Add citation now
Lima, M., Resende, M. and Hasenclever, L., 2000. Quality certification and performance of Brazilian firms: an empirical study. International Journal of Production Economics, 66, pp. 143-147.
McCann, F. and McIndoe-Calder, T., 2015. Firm size, credit scoring accuracy and banks' production of soft information. Applied Economics, 47(33), pp. 3594-3611.
- Modigliani, F. and Miller, M. H., 1958. The cost of capital, corporation finance and the theory of investment. The American Economic Review, 48(3), pp. 261-297.
Paper not yet in RePEc: Add citation now
- Morris, P. W., 2006. ISO 9000 and financial performance in the electronics industry. Journal of American Academy of Business, 8(2), pp. 227–235.
Paper not yet in RePEc: Add citation now
Myers, S. C. and Majluf, N. S., 1984. Corporate financing and investment decisions when firms have information that investors do not have. Journal of Financial Economics, 13, pp. 187–221.
Myers, S. C., 1984. The capital structure puzzle. The Journal of Finance, 39, pp. 575–592.
Nagel-Picioruş, C., Nagel-Picioruş, L. and Sârbu, R., 2016. Milestones in implementation of an integrated management system in the health sector. Case study Radiologische Netzwerk Rheinland. Amfiteatru Economic, 18(42), pp. 432-445.
- Naveh, E. and Marcus, A., 2005. Achieving competitive advantage through implementing a replicable management standard: installing and using ISO 9000. Journal of Operations Management, 24(1), pp. 1–26.
Paper not yet in RePEc: Add citation now
Olaru, M., Stoleriu, G., Langă, C. and Flood, I., 2011. The impact of the implementation of ISO 9000 quality management system on the customer satisfaction evaluation process by the Romanian SMEs. Amfiteatru Economic, 13(Special No. 5), pp. 669-678.
- Patti, A. L., Hartman, S. J. and Fok, L. Y. 2001. Investigating organizational quality management maturity: an instrument validation study. International Journal of Quality & Reliability Management, 18(9), pp. 882-899.
Paper not yet in RePEc: Add citation now
- Pepur, S., Ćurak, M. and Poposki, K., 2016. Corporate capital structure: the case of large Croatian companies, Economic Research-Ekonomska Istraživanja, 29(1), pp. 498-514.
Paper not yet in RePEc: Add citation now
Powell, T. C., 1995. Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16, pp. 15–37.
- Samson, D. and Terziovski, M., 1999. The relationship between total quality management practices and operational performance. Journal of Operations Management, 17, pp. 393–409.
Paper not yet in RePEc: Add citation now
- Siow, C. H. R., Yang, J. B. and Dale, B. G., 2001. A new modeling framework for organizational self-assesement: developement and application. Quality Management Journal, 8(4), pp. 34-47.
Paper not yet in RePEc: Add citation now
- Sower, V. E., Quarles, R. and Broussard, E., 2007. Cost of quality usage and its relationship to quality system maturity. International Journal of Quality & Reliability Management, 24(2), pp. 121-140.
Paper not yet in RePEc: Add citation now
- Staw, B. and Epstein, L. D., 2000. What bandwagons bring: effects of popular management techniques on corporate performance, reputation and CEO pay. Administrative Science Quarterly, 45, pp. 523–556.
Paper not yet in RePEc: Add citation now
Terlaak, A. and King, A. A., 2006. The effect of certification with the ISO 9000 quality management standard: a signaling approach. Journal of Economic Behavior and Organization, 60(4), pp. 579–602.
- Terziovski, M., Samson, D. and Dow, D., 1997. The business value of quality management systems certification: evidence from Australia and New Zealand. Journal of Operations Management, 15, pp. 1–18.
Paper not yet in RePEc: Add citation now
- Thompson, P. and Cowton, C. J., 2004. Bringing the environment into bank lending: implications for environmental reporting. The British Accounting Review, 36, pp. 197-218.
Paper not yet in RePEc: Add citation now
- Total Quality Management – A Way to Lead a Quality-Centered Organization AE Vol. 19 • Special No. 11 • November 2017 1015 Saraph, J. V., Benson, G. P., and Schroeder, R. G., 1989. An instrument for measuring the critical factors of quality management. Decision Sciences, 20, pp. 810–829.
Paper not yet in RePEc: Add citation now
Trönnberg, C.-C. and Hemlin, S., 2014. Lending decision making in banks: A critical incident study of loan officers. European Management Journal, 32, pp. 362-372.
- Wayhan, V. B. and Balderson, E. L., 2007. TQM and financial performance: a research standard. Total Quality Management & Business Excellence, 18(4), pp. 393-401.
Paper not yet in RePEc: Add citation now
- Wilson, F. and Town, J. S., 2006. Benchmarking and library quality maturity. Performance Measurement and Metrics, 7(2), pp. 75-82.
Paper not yet in RePEc: Add citation now
Wruck, K. H. and Jensen, M. C., 1994. Science, specific knowledge, and total quality management. Journal of Accounting and Economics, 18(3), pp. 247-287.