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32. Does delaying service-failure resolution ever make sense?. (2014). Zhou, Yuanyuan ; Tsang, Alex S. L., ; Huang, Minxue.
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33. The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Marimuthu, Malliga ; Ismail, Ishak ; Nikbin, Davoud.
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34. Guilt by association: Heuristic risks for foreign brands during a product-harm crisis in China. (2013). Knight, John G. ; Gao, Hongzhi ; Zhang, Hongxia ; Mather, Damien.
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35. How negative celebrity publicity influences consumer attitudes: The mediating role of moral reputation. (2013). Whitla, Paul ; Zhou, Lianxi.
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36. Quelles dimensions de la théorie de la justice privilégier pour satisfaire les réclamants : le rôle de la qualité de la relation?. (2012). Sabadie, William ; Meyer-Waarden, Lars.
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37. Corporate Social Responsibility in der Marketing- und Markenforschung: Ein systematischer Überblick zum aktuellen Stand der empirischen Forschung. (2011). Wamann, Jan .
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38. How Sustainability Ratings Might Deter ‘Greenwashing’: A Closer Look at Ethical Corporate Communication. (2011). Benoit-Moreau, Florence ; Larceneux, Fabrice ; Parguel, Beatrice.
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39. How Sustainability Ratings Might Deter “Greenwashing”: A Closer Look at Ethical Corporate Communication. (2011). Benoit-Moreau, Florence ; Larceneux, Fabrice ; Parguel, Beatrice.
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40. Brand misconduct: Consequences on consumer-brand relationships. (2010). Vollhardt, Kai ; Vogel, Johannes ; Matthes, Isabel ; Huber, Frank.
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41. The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers. (2009). Anderson, Shannon W. ; Baggett, Scott L. ; WIDENER, SALLY K..
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42. Developing a model of antecedents to consumers perceptions and evaluations of price unfairness. (2009). Sisodia, Rajendra S. ; Bechwati, Nada Nasr ; Sheth, Jagdish N..
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43. Anti-consumption and brand avoidance. (2009). Lee, Michael S. W., ; Motion, Judith ; Conroy, Denise.
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44. Consumer revenge behavior: A cross-cultural perspective. (2009). Toffoli, Roy ; Chebat, Jean-Charles ; Zourrig, Haithem.
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45. Le rôle de la congruence entre lenseigne et son engagement dans la construction du capital-marque par la communication sociétale : une approche par la théorie de lattribution. (2008). Benoit-Moreau, Florence ; Parguel, Beatrice.
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46. Le rôle de la réputation sociétale de lenseigne dans la construction du capital-marque par la communication sociétale : une approche par la théorie de lattribution. (2008). Benoit-Moreau, Florence ; Parguel, Beatrice.
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47. Reaching the boiling point: Consumers negative affective reactions to firm-attributed service failures. (2008). Laroche, Michel ; Kalamas, Maria ; Makdessian, Lucy.
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48. Perceived controllability and service expectations: Influences on customer reactions following service failure. (2008). Choi, Sunmee ; Mattila, Anna S..
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49. Le rôle de la congruence entre l’enseigne et son engagement dans la construction du capital-marque par la communication sociétale : une approche par la théorie de l’attribution. (2008). Benoit-Moreau, Florence ; Parguel, Beatrice.
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50. Quality of past performance: Impact on consumers’ responses to service failure. (2007). Vazquez-Casielles, Rodolfo ; Diaz-Martin, Ana ; del Rio-Lanza, Ana.
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51. Affective responses to service failure: Anger, regret, and retaliatory versus conciliatory responses. (2007). Cole, Catherine ; Bonifield, Carolyn .
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52. Product Intelligence: Its Conceptualization, Measurement and Impact on Consumer Satisfaction. (2007). Rijsdijk, S. A. ; Hultink, E. J. ; Diamantopoulos, A..
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53. Consumer trust and food safety. : An attributional approach to food safety incidents and channel response. (2006). Wiegerinck, V. J. J., .
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54. Expectations, performance, and citizen satisfaction with urban services. (2004). Van Ryzin, Gregg G..
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55. THIRD-PARTY COMPLAINTS AND FIRM PERFORMANCE: AN APPLICATION IN SPANISH BANKING. (2004). Sellers, Ricardo ; Mas, Francisco J. ; Casado, Ana B..
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56. The role of culture in the perception of service recovery. (2004). Wong, Nancy Y..
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57. Consumer attributions and behavioral responses to service failures in strategic airline alliance settings. (2004). Weber, Karin ; Sparks, Beverley.
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58. Inducing word-of-mouth by eliciting surprise - a pilot investigation. (2003). Vanhamme, Joelle ; Derbaix, Christian.
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59. Who is the fairest of them all? An attributional approach to price fairness perceptions. (2003). Vaidyanathan, Rajiv ; Aggarwal, Praveen.
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60. An Investigation of the Relationship Between Parents Causal Attributions of Youth Soccer Dropout, Time in Soccer Organisation, Affect Towards Soccer and Soccer Organisation, and Post-Soccer Dropout Behaviour. (2002). Ferreira, Mauricio ; Armstrong, Ketra L..
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61. Service recoverys influence on consumer satisfaction, positive word-of-mouth, and purchase intentions. (2001). Maxham, James III.
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62. Le concept de risque perçu en psychologie du consommateur : antécédents et statut théorique. (1995). Volle, Pierre.
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