- Bae, 2012. Arbitration Law of Korea: Practice and Procedure
Paper not yet in RePEc: Add citation now
- Bandura, 1982. Self-Efficacy Mechanism in Human Agency. In: American Psychologist, (37) 2, 122
Paper not yet in RePEc: Add citation now
- Bandura, 2003. On the Psychosocial Impact and Mechanisms of Spiritual Modeling. In: The International Journal for the Psychology of Religion, (13) 3, 167
Paper not yet in RePEc: Add citation now
- Beverland, 2010. Exploring Consumer Conflict Management in Service Encounters. In: Journal of the Academy of Marketing Science, (38) 5, 617
Paper not yet in RePEc: Add citation now
- Bingham, 2004. Control over Dispute-System Design and Mandatory Commercial Arbitration. In: Law and Contemporary Problems, (67), 221
Paper not yet in RePEc: Add citation now
- Bitner, 1992. Servicescapes: The Impact of Physical Surroundings on Customers and Employees. In: Journal of Marketing, (56) April, 57
Paper not yet in RePEc: Add citation now
- Bray, 2001. An Exploratory Investigation of the Relationship between Proxy Efficacy, Self-Efficacy and Exercise Attendance. In: Journal of Health Psychology, (6) 4, 425
Paper not yet in RePEc: Add citation now
- Brehm, 1966. A Theory of Psychological Reactance
Paper not yet in RePEc: Add citation now
Brett, 1983. Grievance Mediation in the Coal Industry: A Field Experiment. In: Industrial & Labor Relations Review, (37) 1, 49
- Brown, 1982. Divorce and Family Mediation: History, Review, Future Directions. In: Family Court Review, (20) 2, 1
Paper not yet in RePEc: Add citation now
- Burger, 1989. Negative Reactions to Increases in Perceived Personal Control. In: Journal of Personality and Social Psychology, (56) 2, 246
Paper not yet in RePEc: Add citation now
- Campbell, 1963. Experimental and Quasi-Experimental Designs for Research
Paper not yet in RePEc: Add citation now
- Clément, 2006. The Québec Complaint Examination System: Stakeholder Perspectives on the Purpose and Intake of Complaints. In: Health Care Analysis, (14) 1, 51
Paper not yet in RePEc: Add citation now
- Cooley, 1985. Arbitration vs Mediation - Explaining the Differences. In: Judicature, (69), 263
Paper not yet in RePEc: Add citation now
- Cornwell, 1991. Complaint Behavior of Mexican-American Consumers to a Third-Party Agency. In: Journal of Consumer Affairs, (25) 1, 1
Paper not yet in RePEc: Add citation now
- Cosmas, 2014. Investor-State International Arbitration System: Is ICSID the Appropriate Forum for Developing Countries like Tanzania?. In: Open University Law Journal, (5) 1, 25
Paper not yet in RePEc: Add citation now
Creutzfeldt, 2014. How Important Is Procedural Justice for Consumer Dispute Resolution? A Case Study of an Ombudsman Model for European Consumers. In: Journal of Consumer Policy, (37) 4, 527
- Davidow, 2003. Organizational Responses to Customer Complaints: What Works and What Doesn't. In: Journal of Service Research, (5) 3, 225
Paper not yet in RePEc: Add citation now
- Devasagayam, 2003. Alternative Dispute Resolution and Agency Costs. In: Consumer Interest Annuals, (49), 1
Paper not yet in RePEc: Add citation now
- Drahozal, 2003. Consumer Arbitration in the European Union and the United States. In: North Carolina Journal of International Law and Commercial Regulation, (28) 2003, 357
Paper not yet in RePEc: Add citation now
- Dunning, 2004. Retail Sales Explanations: Resolving Unsatisfactory Sales Encounters. In: European Journal of Marketing, (38) 11/12, 1541
Paper not yet in RePEc: Add citation now
- Ekici, 2009. The Unique Relationship between Quality of Life and Consumer Trust in Market-Related Institutions among Financially Constrained Consumers in a Developing Country. In: Journal of Public Policy and Marketing, (28) 1, 56
Paper not yet in RePEc: Add citation now
- Elangovan, 1995. Managerial Third-Party Dispute Intervention: A Prescriptive Model of Strategy Selection. In: Academy of Management Review, (20) 4, 800
Paper not yet in RePEc: Add citation now
- Fisher, 1982. Recipient Reactions to Aid. In: Psychological Bulletin, (91) 1, 27
Paper not yet in RePEc: Add citation now
- Fisher, 1999. Dissatisfied Consumers who Complain to the Better Business Bureau. In: Journal of Consumer Marketing, (16) 6, 576
Paper not yet in RePEc: Add citation now
- Gefen, David Paul Pavlou 2006 ICIS 2006 Proceedings
Paper not yet in RePEc: Add citation now
- Geistfeld, 1978. An Analysis of Third Party Consumer Complaint Handling Mechanisms: The Hawai Office of Consumer Protection. In: Journal of Consumer Affairs, (12) 1, 116
Paper not yet in RePEc: Add citation now
- Gilles, 2013. Operation Arbitration: Privatizing Medical Malpractice Claims. In: Theoretical Inquiries in Law, (15) 2, 671
Paper not yet in RePEc: Add citation now
- Goetzinger, 2006. E-Customers Third Party Complaining and Complimenting Behavior. In: International Journal of Service Industry Management, (17) 2, 193
Paper not yet in RePEc: Add citation now
- Green, 2010. The Impact of the Civil Jury on American Tort Law. In: Pepperdine Law Review, (38), 337
Paper not yet in RePEc: Add citation now
- Hanefeld, 2013. Arbitration in Banking and Finance. In: NYU Journal of Law and Business, (9), 917
Paper not yet in RePEc: Add citation now
- Haydock, 2000. Civil Justice and Dispute Resolution in the Twenty-First Century: Mediation and Arbitration Now and for the Future. In: William Mitchell Law Review, (27), 745
Paper not yet in RePEc: Add citation now
- Higginbotham, 2010. The Present Plight of the United States District Courts. In: Duke Law Journal, (60), 745
Paper not yet in RePEc: Add citation now
- Hogarth, 2002. Consumer Complaint and Redress: An Important Mechanism for Protecting and Empowering Consumers. In: International Journal of Consumer Studies, (26) 3, 217
Paper not yet in RePEc: Add citation now
Hui, 1991. Perceived Control and the Effect of Crowding and Consumer Choice on the Service Experience. In: Journal of Consumer Research, (18) 2, 174
- Hui, 2002. Perceived Control and Consumer Attribution for the Service Encounter. In: Journal of Applied Social Psychology, (32) 9, 1825
Paper not yet in RePEc: Add citation now
- Kanouse, 1972. Attribution: Perceiving the Causes of Behavior
Paper not yet in RePEc: Add citation now
- Kay, 2010. For God (or) Country: The Hydraulic Relation between Government Instability and Belief in Religious Sources of Control. In: Journal of Personality and Social Psychology, (99) 5, 725
Paper not yet in RePEc: Add citation now
- Kolos, 2008. Applied Studies in Agribusiness and Commerce, Conference paper
Paper not yet in RePEc: Add citation now
- Korsgaard, 1995. Building Commitment, Attachment, and Trust in Strategic Decision-Making Teams: The Role of Procedural Justice. In: Academy of Management Journal, (38) 1, 60
Paper not yet in RePEc: Add citation now
- Leung, 1990. Psychological Mechanisms of Process-Control Effects. In: Journal of Applied Psychology, (75) 6, 613
Paper not yet in RePEc: Add citation now
- MacCoun, 2005. Voice, Control, and Belonging: The Double-Edged Sword of Procedural Fairness. In: Annual Review of Law and Social Science, (1) 1, 1
Paper not yet in RePEc: Add citation now
- Maniruzzaman, 2002. International Commercial Arbitration in the Asia Pacific-Asian Values, Culture and Context. In: International Business Law, (30), 508
Paper not yet in RePEc: Add citation now
- MartÃnez-Tur, 2006. Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice. In: Journal of Applied Social Psychology, (36) 1, 100
Paper not yet in RePEc: Add citation now
- Massey Jr., Robert V 2003 History of Arbitration and Grievance Arbitration in the United States http://www.wvu.edu/∼exten/depts/ilsr/arbitration_history.pdf
Paper not yet in RePEc: Add citation now
- Maxham III, 2002. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts. In: Journal of Marketing, (66) 4, 57
Paper not yet in RePEc: Add citation now
- McAlister, 2003. A Content Analysis of Outcomes and Responsibilities for Consumer Complaints to Third-Party Organizations. In: Journal of Business Research, (56) 3, 341
Paper not yet in RePEc: Add citation now
- Menkel-Meadow, 1996. The Trouble with the Adversary System in a Postmodern, Multicultural World. In: William and Mary Law Review, (38), 5
Paper not yet in RePEc: Add citation now
- Nader, 1979. Disputing without the Force of Law. In: The Yale Law Journal, (88) 5, 98
Paper not yet in RePEc: Add citation now
- Namasivayam, 2003. The Effects of Control and Fairness. In: The Cornell Hotel and Restaurant Administration Quarterly, (44) 3, 26
Paper not yet in RePEc: Add citation now
- Namasivayam, 2004. Action Control, Proxy Control, and Consumer Evaluations of the Service Exchange. In: Psychology and Marketing, (21) 6, 463
Paper not yet in RePEc: Add citation now
- Namasivayam, 2006. A Field Investigation of Perceived Fairness on the Relationship between Perceived Control and Consumer Satisfaction. In: Journal of Hospitality and Tourism Research, (30) 4, 494
Paper not yet in RePEc: Add citation now
Nardo, Michela Massimo Loi Rossana Rosati Anna Manca 2011 . The Consumer Empowerment Index: A Measure of Skills, Awareness and Engagement of European Consumers
- Nolan-Haley, 1997. Lawyers, Clients, and Mediation. In: Notre Dame Law Review, (73), 1369
Paper not yet in RePEc: Add citation now
- Nugent, 2002. Managing Conflict: Third-Party Interventions for Managers. In: The Academy of Management Executive, (16) 1, 139
Paper not yet in RePEc: Add citation now
- Oliva, 1992. A Catastrophe Model for Developing Service Satisfaction Strategies. In: Journal of Marketing, (56) 3, 83
Paper not yet in RePEc: Add citation now
- Patterson, 2006. Service Failure Recovery: The Moderating Impact of Individual-Level Cultural Value Orientation on Perceptions of Justice. In: International Journal of Research in Marketing, (23) 3, 263
Paper not yet in RePEc: Add citation now
- Peterson, 2007. Consumer Attitude toward Marketing and Subjective Quality of Life in the Context of a Developing Country. In: Journal of Macromarketing, (27) 4, 350
Paper not yet in RePEc: Add citation now
- Poon, 2003. Attributions on Dissatisfying Service Encounters. A Cross-Cultural Comparison between Canadian and PRC Consumers. In: European Journal of Marketing, (38) 11/12, 1527
Paper not yet in RePEc: Add citation now
- Posthuma, 2000. A Behavioral Theory of Arbitrator Acceptability. In: International Journal of Conflict Management, (11) 3, 249
Paper not yet in RePEc: Add citation now
- Rawls, 2009. A Theory of Justice
Paper not yet in RePEc: Add citation now
- Richins, 1983. Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study. In: The Journal of Marketing, (47) 1, 68
Paper not yet in RePEc: Add citation now
- Rottman, 2007. Adhere to Procedural Fairness in the Justice System. In: Criminology and Public Policy, (6) 4, 835
Paper not yet in RePEc: Add citation now
- Schoefer, 2008. The Role of Emotions in Translating Perceptions of (In) Justice into Postcomplaint Behavioral Responses. In: Journal of Service Research, (11) 1, 91
Paper not yet in RePEc: Add citation now
- Seiders, 2005. Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context. In: Journal of Marketing, (69) 4, 26
Paper not yet in RePEc: Add citation now
- Shapiro, 1994. An Investigation of Managerial Interventions in Employee Disputes. In: Employee Responsibilities and Rights Journal, (7) 1, 37
Paper not yet in RePEc: Add citation now
- Sharma, 2010. Rendering India into an Arbitration Friendly Jurisdiction-Analysis of the Proposed Amendments to the Arbitration and Conciliation Act, 1996. In: NUJS Law Review, (3), 529
Paper not yet in RePEc: Add citation now
- Shestowsky, 2014. The Psychology of Procedural Preference: How Litigants Evaluate Legal Procedures Ex Ante. In: Iowa Law Review, (99) 2, 640
Paper not yet in RePEc: Add citation now
- Skinner, 1996. A Guide to Constructs of Control. In: Journal of Personality and Social Psychology, (71) 3, 549
Paper not yet in RePEc: Add citation now
- Smith, 1999. A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery. In: Journal of Marketing Research, (36) 3, 356
Paper not yet in RePEc: Add citation now
- Smith, 2002. The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments. In: Journal of the Academy of Marketing Science, (30) 1, 5
Paper not yet in RePEc: Add citation now
- Spreitzer, 1995. An Empirical Test of a Comprehensive Model of Intrapersonal Empowerment in the Workplace. In: American Journal of Community Psychology, (23) 5, 601
Paper not yet in RePEc: Add citation now
- Starke, 1981. Pre- and Post-Intervention Effects of Conventional versus Final Offer Arbitration. In: Academy of Management Journal, (24) 4, 832
Paper not yet in RePEc: Add citation now
- Staub, 1971. Self-Control and Predictability: Their Effects on Reactions to Aversive Stimulation. In: Journal of Personality and Social Psychology, (18) 2, 157
Paper not yet in RePEc: Add citation now
- Stempel, 2008. Mandating Minimum Quality in Mass Arbitration. In: University of Cincinnati Law Review, (76), 383
Paper not yet in RePEc: Add citation now
- Stipanowich, Thomas J. Ryan Lamare 2013 Pepperdine University School of Law, Legal Studies Research Paper Series, Paper Number 2013/16 http://ssrn.com/abstract=2221471
Paper not yet in RePEc: Add citation now
- Sullivan, 2010. An Existential Function of Enemyship: Evidence that People Attribute Influence to Personal and Political Enemies to Compensate for Threats to Control. In: Journal of Personality and Social Psychology, (98) 3, 434
Paper not yet in RePEc: Add citation now
- Swanson, 2001. Attributions and Outcomes of the Service Recovery Process. In: Journal of Marketing Theory and Practice, (9) 4, 50
Paper not yet in RePEc: Add citation now
- Tangsrud, 2000. Control-Related Motivations, Capabilities, and Preferences among Patients: The Roles of Primary and Secondary Control in Older Adulthood. In: Journal of Business Research, (48) 3, 259
Paper not yet in RePEc: Add citation now
- Tyler, 1989. The Psychology of Procedural Justice: A Test of the Group-Value Model. In: Journal of Personality and Social Psychology, (57) 5, 830
Paper not yet in RePEc: Add citation now
- Tyler, 2002. Trust in the Law: Encouraging Public Cooperation with the Police and Courts
Paper not yet in RePEc: Add citation now
- Van Raaij, 1998. Customer Control and Evaluation of Service Validity and Reliability. In: Psychology and Marketing, (15) 8, 811
Paper not yet in RePEc: Add citation now
Verme, 2009. Happiness, Freedom and Control. In: Journal of Economic Behavior & Organization, (71) 2, 146
Ward, 2001. Control and Affect: The Influence of Feeling in Control of the Retail Environment on Affect, Involvement, Attitude, and Behavior. In: Journal of Business Research, (54) 2, 139
- Weun, 2004. The Impact of Service Failure Severity on Service Recovery Evaluations and Post-Recovery Relationships. In: Journal of Services Marketing, (18) 2, 133
Paper not yet in RePEc: Add citation now
- Whitson, 2008. Lacking Control Increases Illusory Pattern Perception. In: Science, (322) 5898, 115
Paper not yet in RePEc: Add citation now
- Zemke, 1989. The Service Edge: 101 Companies That Profit from Customer Care
Paper not yet in RePEc: Add citation now