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   In: Electronic Commerce Research.
   RePEc:spr:elcore:v:24:y:2024:i:2:d:10.1007_s10660-022-09600-5.

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2. Untangling influence: The effect of follower-followee comparison on social media engagement. (2024). Peng, YI ; Lu, Liling.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000432.

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3. Augmenting fake content detection in online platforms: A domain adaptive transfer learning via adversarial training approach. (2023). Ke, Ping Fan ; Tam, Kar Yan ; Ng, Ka Chung.
   In: Production and Operations Management.
   RePEc:bla:popmgt:v:32:y:2023:i:7:p:2101-2122.

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4. Strategic social media marketing: An empirical analysis of sequential advertising. (2023). Sussman, Kristen ; Garg, Rajiv ; Hotkar, Parshuram.
   In: Production and Operations Management.
   RePEc:bla:popmgt:v:32:y:2023:i:12:p:4005-4020.

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5. Managing contributor performance in knowledge‐sharing communities: A dynamic perspective. (2022). Jin, Yue ; Tan, Yong ; Huang, Jinghua.
   In: Production and Operations Management.
   RePEc:bla:popmgt:v:31:y:2022:i:11:p:3945-3962.

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1. How to prioritize perceived quality attributes from consumers perspective? Analysis through social media data. (2025). Wu, Jiangning ; Dang, Yanzhong ; Yang, Tong.
   In: Electronic Commerce Research.
   RePEc:spr:elcore:v:25:y:2025:i:1:d:10.1007_s10660-022-09652-7.

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2. From online reviews to smartwatch recommendation: An integrated aspect-based sentiment analysis framework. (2025). Ray, Rajeev Kumar ; Singh, Amit.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003552.

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3. Failure mode and effect analysis by exploiting text mining and multi-view group consensus for the defect detection of electric vehicles in social media data. (2024). Chen, Xinyi ; Li, Fangshun ; Liang, Decui.
   In: Annals of Operations Research.
   RePEc:spr:annopr:v:340:y:2024:i:1:d:10.1007_s10479-023-05649-z.

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4. Product Redesign and Innovation Based on Online Reviews: A Multistage Combined Search Method. (2024). Wang, Xiaojun ; Zheng, Pan ; Qin, Jindong.
   In: INFORMS Journal on Computing.
   RePEc:inm:orijoc:v:36:y:2024:i:3:p:742-765.

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5. The vulnerability and resilience of service quality management in food supply chains: Lessons from unstructured data on food-safety cases. (2024). Wu, Pei-Ju.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924001929.

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6. Digital transformation and firms’ bargaining power: Evidence from China. (2024). Zhu, Yongyi ; Yu, DI.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:183:y:2024:i:c:s0148296324003552.

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7. Defective products identification framework using online reviews. (2023). Abbas, Yawar ; M. S. I. Malik, .
   In: Electronic Commerce Research.
   RePEc:spr:elcore:v:23:y:2023:i:2:d:10.1007_s10660-021-09495-8.

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8. We investigated the link between stock returns of automobile companies, Fama French factors, and behavioral attention, represented by demand for a selected car brand belonging to an automobile company. Using Google search activity, we focus on the impact of searches about car brands on 17 automobile companies from 2004 to 2020. We concluded that even though general intuition provides positive results, negative historical events can result in a fall in prices in some cases. Dieselgate, an event specific to this industry, engulfed the affected company and resulted in an EU-wide scandal; however, the increase in interest did have not the same effect on automobile companies based in other countries.. (2023). Stejskalová, Jolana ; Stejskalova, Jolana.
   In: Journal of Economics / Ekonomicky casopis.
   RePEc:sav:journl:v:71:y:2023:i:3:p:202-221.

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9. sDTM: A Supervised Bayesian Deep Topic Model for Text Analytics. (2023). Yang, YI ; Fan, Yangyang ; Zhang, Kunpeng.
   In: Information Systems Research.
   RePEc:inm:orisre:v:34:y:2023:i:1:p:137-156.

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10. AI-powered decision-making in facilitating insurance claim dispute resolution. (2023). Wang, Xiaojun ; Zhang, Wen ; Shi, Jingwen ; Wynn, Henry.
    In: LSE Research Online Documents on Economics.
    RePEc:ehl:lserod:120649.

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11. Mapping the relationship between social media usage and organizational performance: A meta-analysis. (2023). Liu, Zhenyuan ; Tse, Ying Kei ; Han, Shuihua ; Geng, Ruoqi.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:187:y:2023:i:c:s0040162522007740.

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12. Provision of helpful review videos: Effects of video characteristics on perceived helpfulness. (2023). Tan, Yong ; Lee, Stephanie ; Doosti, Shahryar ; Park, Kyung Min.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:32:y:2023:i:7:p:2031-2048.

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13. Customers’ managerial expectations and suppliers’ asymmetric cost management. (2023). Liang, Peng ; Hu, Nan ; Cavusoglu, Hasan.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:32:y:2023:i:6:p:1975-1993.

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14. Tracking disclosure change trajectories for financial fraud detection. (2023). Zhang, Zhongju ; Liu, Rong ; Huang, Jujun.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:32:y:2023:i:2:p:584-602.

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15. Cross-Category Defect Discovery from Online Reviews: Supplementing Sentiment with Category-Specific Semantics. (2022). Ractham, Peter ; Zaman, Nohel ; Goldberg, David M ; Abrahams, Alan S ; Srisawas, Siriporn ; Gruss, Richard J.
    In: Information Systems Frontiers.
    RePEc:spr:infosf:v:24:y:2022:i:4:d:10.1007_s10796-021-10122-y.

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16. Public Policy and Broader Applications for the Use of Text Analytics During Pandemics. (2022). Kalghatgi, Salil ; Bumblauskas, Dan ; Wetzel, Cole ; Igou, Amy.
    In: Interfaces.
    RePEc:inm:orinte:v:52:y:2022:i:6:p:568-581.

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17. Utilitarian Ethical Triage Bayesian Decisions With Monetary Value During COVID-19 - A Bayesian Probability Analysis. (2022). Costa, Renato ; Pereira, Leandro ; Jeronimo, Carlos Hernandez ; Dias, Alvaro Lopes.
    In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET).
    RePEc:igg:jssmet:v:13:y:2022:i:1:p:1-31.

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18. Using neutral sentiment reviews to improve customer requirement identification and product design strategies. (2022). Li, Yuzhuo ; He, Shuguang ; Zhang, Min ; Sun, Lin ; Wang, Alan G.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:254:y:2022:i:c:s0925527322002237.

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19. Leveraging customer engagement to improve the operational efficiency of social commerce start-ups. (2022). Liu, Zhenyuan ; Sivarajah, Uthayasankar ; Han, Shuihua ; Gupta, Shivam.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:140:y:2022:i:c:p:572-582.

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20. A theory‐driven machine learning system for financial disinformation detection. (2022). Zhang, Zhongju ; Du, Qianzhou.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:31:y:2022:i:8:p:3160-3179.

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21. The Signaling Effect of Sampling Size in Physical Goods Sampling Via Online Channels. (2022). Liu, Zibo ; Lin, Zhijie ; Tan, Yong ; Zhang, Ying.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:31:y:2022:i:2:p:529-546.

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22. Do Emotions Sell? The Impact of Emotional Expressions on Sales in the Space‐Sharing Economy. (2022). Qiu, Liangfei ; Wang, Xunyi ; Han, Wencui ; Jiang, Meiling.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:31:y:2022:i:1:p:65-82.

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23. Are mortgage loan closing delay risks predictable? A predictive analysis using text mining on discussion threads. (2022). Zaman, Nohel ; Aloiso, Mariano ; Goldberg, David M ; Brahma, Arin.
    In: Journal of the Association for Information Science & Technology.
    RePEc:bla:jinfst:v:73:y:2022:i:3:p:419-437.

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24. The Role of Social Media in the Luxury Tourism Business: A Research Review and Trajectory Assessment. (2021). Wood, Jacob ; Pourabedin, Zahra ; Thirumaran, K ; Jang, Haejin.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:3:p:1216-:d:486256.

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25. Textual Data Science for Logistics and Supply Chain Management. (2021). Mair, Patrick ; Treiblmaier, Horst.
    In: Logistics.
    RePEc:gam:jlogis:v:5:y:2021:i:3:p:56-:d:620124.

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26. Examining consumer complaints from an on-demand service platform. (2021). Xu, Xun ; Tong, Tingting ; Yan, Nina ; Huang, Liujia.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:237:y:2021:i:c:s0925527321001298.

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27. Network Size and Content Generation on Social Media Platforms. (2021). Xiao, Mo ; Wei, Zaiyan ; Rong, Rong.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:30:y:2021:i:5:p:1406-1426.

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28. Assessing the reliability of electronic products using customer knowledge discovery. (2020). Yang, Yuexiang ; Pan, Xing ; You, Weijia ; Zhang, Manli ; Wang, Huixiong.
    In: Reliability Engineering and System Safety.
    RePEc:eee:reensy:v:199:y:2020:i:c:s0951832019307732.

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29. Mapping the market for remanufacturing: An application of “Big Data” analytics. (2020). Dutordoir, Marie ; Frota, Joo Quariguasi.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:230:y:2020:i:c:s092552732030181x.

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30. An analytic infrastructure for harvesting big data to enhance supply chain performance. (2020). Zhan, Yuanzhu ; Tan, Kim Hua.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:281:y:2020:i:3:p:559-574.

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31. Adversarial Classification: Impact of Agents’ Faking Cost on Firms and Agents. (2020). Sarkar, Sumit ; Raghunathan, Srinivasan ; Cezar, Asunur.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:29:y:2020:i:12:p:2789-2807.

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32. One Size Fits All? The Differential Impact of Online Reviews and Coupons. (2020). Jin, Yuan ; Li, Xinxin ; Lu, Xianghua ; Ba, Sulin.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:29:y:2020:i:10:p:2403-2424.

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33. Don’t Mention It? Analyzing User-Generated Content Signals for Early Adverse Event Warnings. (2019). Zheng, Wanhong ; Abate, Marie ; Li, Jingjing ; Adjeroh, Donald ; Abbasi, Ahmed.
    In: Information Systems Research.
    RePEc:inm:orisre:v:30:y:2019:i:3:p:1007-1028.

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34. Detecting fake news for reducing misinformation risks using analytics approaches. (2019). Qin, Xiao ; Kauten, Christian ; Zhang, Chaowei ; Gupta, Ashish ; Deokar, Amit V.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:279:y:2019:i:3:p:1036-1052.

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35. Assessing reliability of social media data: lessons from mining TripAdvisor hotel reviews. (2018). Xiang, Zheng ; Ma, Yufeng ; Fan, Weiguo ; Du, Qianzhou.
    In: Information Technology & Tourism.
    RePEc:spr:infott:v:18:y:2018:i:1:d:10.1007_s40558-017-0098-z.

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36. A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism. (2017). Xiang, Zheng ; Ma, Yufeng ; Fan, Weiguo ; Du, Qianzhou.
    In: Tourism Management.
    RePEc:eee:touman:v:58:y:2017:i:c:p:51-65.

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